iPhone 3GS vs. Palm Pre Customer Satisfaction

Philip Elmer-DeWitt:

Palm Pre owners love their smartphones, but not as much as owners of Apple’s new 3GS iPhone love theirs.

In a survey of 200 3GS users conducted Aug. 4-11 by RBC Capital and ChangeWave Research, 99% pronounced themselves satisfied, of which 82% were “very satisfied.” In a matching survey of 40 Pre owners, 87% said they were satisfied and 45% “very satisfied.”

The Pre’s numbers are good. The 3GS’s are amazing. I can’t recall ever seeing a number like 99 percent in a customer satisfaction survey before.

Number one source of dissatisfaction for iPhone owners: AT&T’s network. It’s an anchor around Apple’s neck.

★ Friday, 14 August 2009