Promotional Images That Hide the iPhone 6 Camera Bulge 

Ben Brooks:

In other words with clever lighting and placement Apple hides that bump in profile view where it clearly would ruin the clean line and sleek looks. That doesn’t make the iPhone 6 bad, but it leaves a bad taste in my mouth. If you are embarrassed about the bump then don’t have it, but if you have a bump I think you need to own the bump.

I think this is a mistake on Apple’s part. If the iPhone 6 is going to have a camera bulge (and it does), they should wear it with pride. Like Brooks says, own it. Rock that bulge. And they do, in some shots. I noticed this one at the 9:06 mark during the keynote. That’s exactly what the iPhone 6 looks like in real life.

Apple Watch: Initial Thoughts and Observations

Consider Vertu, the company that sells $6,000 Android phones (and which, back in the day, sold $6,000 Symbian phones). Back in January 2012, I wrote a short entry saying that Vertu always reminded me of this wonderful quote from Andy Warhol:

“What’s great about this country is that America started the tradition where the richest consumers buy essentially the same things as the poorest. You can be watching TV and see Coca-Cola, and you know that the President drinks Coke, Liz Taylor drinks Coke, and just think, you can drink Coke, too. A Coke is a Coke and no amount of money can get you a better Coke than the one the bum on the corner is drinking. All the Cokes are the same and all the Cokes are good. Liz Taylor knows it, the President knows it, the bum knows it, and you know it.” —Andy Warhol

That’s what the iPhone and iPad are like. There are hundreds of millions of people who have bought these products, and they now own the best phones and tablets in the world. A few years ago at SXSW in Austin, I saw Michael Dell waiting outside a restaurant. The thought that popped into my head: He’s a billionaire, but I know for a fact that I have a better phone than he does. Not everyone can afford an iPhone, not by a long shot, but everyone who can knows they’re getting the best phone in the world.

Apple Watch changes this dynamic.

Adam Fields, writing on Medium, drew the same comparison to my Warhol-on-Coke/Vertu piece:

Gruber was talking about the $6,000 Vertu there, but he might as well have been talking about the Apple Watch. Apple has long been ‘the luxury brand’, but it’s been an accessible luxury, unlike luxury cars or jewelry. The products are expensive, but they’re not outrageously expensive (and if they are, it’s because they’re so massively overpowered that most people really don’t actually need them). Apple has even been steadily pushing prices down and making their products more consumer-friendly so they’re now in some cases a markedly better value than what their competitors offer. With the Apple Watch, that is no longer the case — there’s a gold version whose only substantial differentiating feature is that it’s more expensive. Because it’s “gold” and not “gold-colored”, it’s not just a style choice, it’s a lifestyle choice. In other words — it’s the watch that most people won’t have. I’m sure the fashion experts have plenty to say about this from the perspective of desirability, but it’s a real shock to the standard approach of the tech world. I think Apple knows this, too — which results in the strange nomenclature. The only way they could name it that doesn’t sound overtly elitist is the awkward “Edition” edition.

Apple Watch is not a product from a tech company, and it will not be understood, at all, by the tech world. Apple creates and uses technology in incredible ways. The Apple Watch may prove to be the most technologically advanced product they’ve ever built. But again: Apple is not a tech company, and Apple Watch is not a tech product.

The most fun I’ve had over the past week is speculating with friends about how much the different tiers of Apple Watch are going to cost. One thing that is absolutely clear, to me at least: when Tim Cook said the starting price is $349, that’s for the aluminum and glass Sport edition. My guesses for starting prices:

  • Apple Watch Sport (aluminum/glass): $349 (not a guess)
  • Apple Watch (stainless steel/sapphire): $999
  • Apple Watch Edition (18-karat gold/sapphire): $4999

In short: hundreds for Sport, a thousand for stainless steel, thousands for gold.

Most people think I’m joking when I say the gold ones are going to start at $5,000. I couldn’t be more serious. I made a friendly bet last week with friends on the starting price for the Edition models, and I bet on $9,999.

The lowest conceivable price I could see for the Edition models is $1,999 — but the gold alone, just as scrap metal, might in fact be worth more than that. Here’s a link to a forum discussion pegging the value of the gold alone, as scrap metal, of a Rolex GMT (including bracelet) at $5–6000. Just the gold alone.

A few days ago John Biggs at TechCrunch wrote “The Gold Apple Watch Could Cost as Much as $1,200”:

A jewelry contact familiar with the matter told TechCrunch that the gold, 18-karat version of the Apple Watch could cost around $1,200 retail when it launches in January. This has been corroborated, based on size and weight, by jewelers familiar with the material Apple is using to make its Apple Watch Edition pieces. It should be noted that this is an estimate and the piece could come in well below that price.

Although there is still some confusion as to whether the watch will be gold plated or actually made of gold, the jeweler suggested that it would be sub-optimal not to make the watch out of solid gold alloy, a decision that will drive up the price.

There should be no confusion on that last part. The Apple Watch Edition is solid 18-karat gold, not gold-plated. I confirmed this with Apple last week. You can feel it when you try one on: the stainless steel watch is noticeably heavier than the aluminum Sport one, and the gold Edition models are noticeably heavier than the stainless ones.

Try to find a premium solid gold watch that sells for under $20,000 retail. Most luxury watch companies don’t publish their retail prices — they leave it up to their authorized dealers to set final prices. But, no surprise, if you search around, you can find leaked copies of their catalog price lists. Here’s one for Rolex from 2012. To pick just one example, compare a few Submariner Date models:

  • Stainless steel: $8,550
  • Stainless steel and yellow gold: $13,400
  • 18-karat gold: $34,250
  • 18-karat white gold: $36,850

Now, Rolex is Rolex, and their watches are all priced at a significant premium based on the brand alone. But the only difference between those four Submariners are the materials from which their cases and bracelets are made. Functionally, they are identical, using the exact same movement.

Compare prices on the used market — solid gold Rolexes carry at least a $10,000 premium over stainless steel, and depending upon the condition of the watch, often more like $20,000. Or look at other brands, like, say, Omega.

Or consider just the bracelets. A replacement stainless steel Rolex bracelet costs $2,500; a gold one costs $9,000. Those prices are gray market — I’m guessing bracelets from an authorized dealer cost even more. That’s the market Apple is entering. And consider what Apple is saying about their bracelet:

Crafted from the same 316L stainless steel alloy as the case, the Link Bracelet has more than 100 components. The machining process is so precise, it takes nearly nine hours to cut the links for a single band. In part that’s because they aren’t simply a uniform size, but subtly increase in width as they approach the case. Once assembled, the links are brushed by hand to ensure that the texture follows the contours of the design. The custom butterfly closure folds neatly within the bracelet. And several links feature a simple release button, so you can add and remove links without any special tools. Available in stainless steel and space black stainless steel.

Nine hours per bracelet, 316L stainless steel, and it’s just gorgeous. I don’t think it’s going to cost $2,500, but it’s going to be expensive. I’ll bet this bracelet, alone, will cost more than the $349 Apple Watch Sport. I got to see all the bands in person, and design-wise, they’re simply amazing. Whatever you want to say about the functionality and design of the Apple Watch itself, Apple has raised the bar for the entire luxury watch industry in terms of band and bracelet design.

(Consider too, that Apple has only shown metal bracelets for the stainless steel Apple Watch. Why not a solid gold link bracelet for the Edition, as well? That strikes me as a glaring omission.)

In short, Apple is taking on the entire hundred-dollar-and-up watch industry at once, with a range of models and prices that span the gamut from $349 to $10,000 or more. They never even mentioned the word “smartwatch” last week, just “watch”, and never once even acknowledged any competition from the tech industry. (Nor does the word “smartwatch” appear anywhere on Apple’s website.) The only comparisons Apple is making are to the traditional watch industry, and their prices are going to reflect that, I believe.

When the prices of the steel and (especially) gold Apple Watches are announced, I expect the tech press to have the biggest collective shit-fit in the history of Apple-versus-the-standard-tech-industry shit-fits. The utilitarian mindset that asks “Why would anyone waste money on a gold watch?” isn’t going to be able to come to grips with what Apple is doing here. They’re going to say that Jony Ive and Tim Cook have lost their minds. They’re going to wear out their keyboards typing “This never would have happened if Steve Jobs were alive.” They’re going to predict utter and humiliating failure. In short, they’re going to mistake Apple for Vertu.

And then people will line up around the block at Apple Stores around the world to buy them. I think Apple Watch prices are going to be shockingly high — gasp-inducingly, get-me-to-the-fainting-couch high — from the perspective of the tech industry. But at the same time, there is room for them to be disruptively low from the perspective of the traditional watch and jewelry world. There’s a massive pricing umbrella in the luxury watch world, and Apple is aiming to take advantage of it.


Apple has never announced a product like this before. They pre-announced the original iPhone months in advance, but at its announcement they demonstrated nearly all of its functionality, they gave a firm shipping date, and they announced the full pricing range.

Last week Apple only demonstrated a portion of Apple Watch’s functionality, gave a vague shipping date of only “early 2015”, and announced only a $349 “starting price” that I believe has grossly misinformed the expectations of many people for the prices of the steel and gold models.

What does Apple Watch actually do? Or, rather, what does WatchKit allow? We don’t know. And Apple is not talking, even off the record. One factor is that the software (and perhaps the hardware internals) remains a work in progress. It is far from a finished product. Apple’s executives were all wearing working prototypes — I saw Apple Watches on the wrists of Tim Cook, Jony Ive, and Eddy Cue (who wears his left-handed). I’m guessing most of the people listed on Apple’s leadership page were wearing them after the event. But none of the hands-on demo units were running the actual Apple Watch software — all of them were running a canned demo loop, like what you’d see running on one inside a glass display in a store. (This is also why they’re being so vague about battery life; I don’t think they know the final battery life yet.)

But another factor, clearly, is a desire to keep much of the Apple Watch’s functionality and software design secret until it’s closer to shipping. They announced early to keep it from leaking from the Asian supply chain — just look at what happened with the iPhones 6 this year. There’s no Osbourne Effect to fear because they aren’t yet selling watches or wearables of any sort — the only watches whose sales might suffer this holiday season because of the Apple Watch pre-announcement are those from other companies.

But we know so little at this point that it’s folly to judge the Apple Watch. Last week, in my prelude to the event, I wrote:

I’ll be very disappointed if this is just a device that shows a fake analog watch face, displays notifications from a tethered iPhone, and tracks your footsteps and heart rate.

After the event, a lot of people pointed to that line and asked how I could not be disappointed. But I don’t think that description aptly describes Apple Watch. For one thing, it definitely does a bit more than that. It has internal storage and Bluetooth, so you’ll be able to use it for music playback without taking your iPhone with you. With just your Apple Watch and Bluetooth earbuds you’ll be able to listen to music (and make Apple Pay purchases). I’d probably pay $349 just for that, using the Sport edition as a modern day iPod. Even better, though, I strongly suspect that WatchKit will allow for something like a native version of Overcast — syncing while within Bluetooth range of your iPhone, but working entirely independently as a podcast player, using the watch’s internal storage, when you’re out of range. A version of Vesper where you can dictate new notes on the fly? Now you’ve got something I’d pay at least $349 for in a heartbeat.

Do I know that those things will be possible? No. But Apple Watch’s third-party integration is clearly deeper than just showing notifications from apps on your iPhone. And though it depends upon a tethered connection with your phone for Internet access, it’s far more functional while out of range of your phone than any smartwatch I’ve seen to date. It’s a full iOS computer. If it actually doesn’t do much more, or allow much more, than what they demonstrated on stage last week, I am indeed going to be deeply disappointed, and I’ll be concerned about the entire direction of the company as a whole. But I get the impression that they’ve only shown us the tip of the functional iceberg, simply because they wanted to reveal the hardware — particularly the digital crown — on their own terms. The software they can keep secret longer, because it doesn’t enter the hands of the Asian supply chain.

The biggest mystery of all to me, though, is this. We know for a fact that people will spend thousands, even tens of thousands, of dollars on watches. As a piece of jewelry, Apple Watch is a worthy entry in the market. It’s not to everyone’s liking, and it may not be to yours, but judging from the initial reaction it’s clearly very appealing to many people. (To my mind, it passes my “Would you consider wearing it before you even see what it does, based solely on what it looks like on your wrist?” test.) But Apple Watch is not just a piece of jewelry, and it’s not a mechanical device. It’s a computer. And all computers have lifespans measured in just a handful of years before obsolescence. If you buy a $6,000 mechanical watch and take care of it, you can expect it to outlive you and become a family heirloom. Paying even $1,000, let alone a multiple of that, for a premium Apple Watch seems like folly if it’s going to be obviated by faster, sleeker, longer-lasting versions in just a few years. And I don’t see how it won’t be replaced by faster, sleeker, longer-lasting versions, because that’s how all computer technology goes. Apple Watch is not a tech product, but technology is what distinguishes it — and computer technology gets old fast. A Rolex purchased in 2007 is every bit as good today as it was then. (Arguably even better, given some of Rolex’s questionable design decisions of the last decade.) An iPhone purchased in 2007 is 85 times slower in CPU performance than an iPhone 6, and I don’t even want to think about how much slower EDGE is than LTE networking.

Apple only enters markets where they can be a market leader in quality. They unabashedly claim to make the world’s best computers (portable and desktop), the best phones, the best tablets, and the best MP3 players. The best. Of course not everyone agrees with that. But many of us do, and even those who prefer, say, Lenovo laptops or Google’s Nexus phones and tablets, would agree, if they’re at all reasonable or have any sense of taste, that Apple’s products are in the running for “best”.

The Apple Watch only works for Apple if it is, in some sense, the best watch in the world. Not the best smartwatch. That’s not enough. The best watch, period. The best thing you can wear on your wrist. It doesn’t have to pass that test for everyone. It may well be targeted more at people who’ve stopped wearing or have never worn a watch than at those who love fine mechanical watches. But it has to pass that test for many people.

Further raising the bar: battery life. Judging by what Tim Cook said on stage last week, the best we can hope for is that Apple Watch will make it through each day with room to spare, with nightly charging. Worst case, it’ll be like the Moto 360, which most reviews claim needs to be recharged by mid-day. That’s a deal-breaker to me. But even nightly charging compares terribly to the traditional watch market that Apple is seeking to disrupt. Quartz watches use (inexpensive) batteries whose lifetimes are measured in years. Automatic watches, if worn daily, have no batteries and never need to be wound. They just run for years and years, with regular servicing once or twice a decade. (I own a Citizen Eco-Drive watch that runs on solar power, needing neither winding nor replacement batteries; it cost $100.) We’re already slaves to the daily charging of our phones. We agree to this not happily but readily, thanks to the amazing utility of the modern (post-iPhone) phone. With the Apple Watch, Apple is asking us to commit to the daily charging of a second device. Two things to plug in every night (each with its own different charging adapter). Two types of adapters to remember to pack for travel, for even a single overnight. That’s a lot to ask, especially given that a decade ago, most of us didn’t own a single device that required daily charging.1

How It Might Play Out

My guess is that it’ll play out something like this. The Sport models will vastly outsell the regular (steel) and Edition models. They’re priced like iPods and iPads. The fitness wearable industry is in deep trouble — Apple Watch Sport seems poised to do to Fitbit et al what the iPod did to the MP3 market. And I think it should prove to be the best iPod Apple has ever made — especially in terms of audio playback while working out. That justifies a $349 expenditure right there, full stop.

My impression of Android Wear is that it’s best thought of as a wrist-worn terminal for your Android phone and for Google’s cloud-based services. An extension for your phone, not a sibling device. Android Wear devices are almost useless other than for telling time when out of Bluetooth range from your phone. I don’t think that’s a device that many people want; it’s a solution in search of a problem. Call me biased if you want, but I think Android Wear is simply the result of the rest of the industry trying to get out in front of Apple, out of fear of how far behind they were when the iPhone dropped in 2007. On the surface, they do look like the same basic thing: small color LCD touchscreens on your wrist. But all Android Wear devices are larger and clunkier than the larger 42mm Apple Watch, and none of them are even close to the smaller 38mm one. Is there anyone who would dispute that Apple Watch is far more appealing to women than any other smartwatch on the market?

But the true difference isn’t on the outside. It’s not about the fact that both Android Wear and Apple Watch have color touchscreens. It’s not about the difference in size or style of the hardware. It’s not about price. I think it’s about the fact that Apple Watch is a true breakthrough in terms of how powerful a computer can be shrunk to an amazingly small size. With the iPhone in 2007, you could see that Apple was years ahead of the industry just by looking at the outside of the device. With Apple Watch, I think we’re only going to realize just how big a breakthrough it is after Apple fully unveils its computational power and the depth and complexity of WatchKit. And if I’m wrong, and Apple Watch’s computational hardware is in fact only slightly ahead of existing smartwatches, and that WatchKit is really just a glorified notification display system for iPhone apps, then Apple is in deep trouble.

I do not think Apple is in deep trouble.

As for the stainless steel and gold (with sapphire) versions, as stated earlier, I think they’re going to be priced far higher than the aluminum/glass ones, and will thus inevitably sell in far lower quantities. But I also think they’ll sell in numbers that boggle the minds of the functional-and-spec-minded tech industry. That they’ll have severely limited lifespans compared to traditional timepieces will only make them more notable in terms of fashion and as personal statements. What’s the more ostentatious purchase — a $20,000 Rolex that will last a lifetime, or a $5,000 Apple Watch Edition that will be technically obsolete in four years? If you think Apple is polarizing today, you haven’t seen anything yet.

Additional Thoughts

  • The most intriguing and notable thing about Apple Watch’s design, to me, is the dedicated communication button below the digital crown. The entire watch is fully operational and navigable using just the digital crown and touchscreen. You can go anywhere and do everything using taps, force presses,2 or turning and pressing the digital crown. There is no need for that extra button (which, in the unveiling video, Jony Ive described only as “the button below the digital crown”). Add to that the fact that Apple is notorious for minimizing the number of hardware buttons on its devices, and the fact that the existence of that button keeps the crown from being centered, and my attention is piqued. The only explanation is that Apple believes that the communication features triggered by that button are vitally important to how we’ll use the device.

  • The more I see it, the more I like the as-yet-unnamed new typeface Apple is using both for Apple Watch’s on-screen UI and its marketing materials. (The same font is used for the engravings on the back of the watch.) At first glance during the event, I thought it might be DIN (which is what Apple uses in the iOS 7 Camera app), but it’s not. It’s similar to Colfax, but it’s not Colfax. I’ve heard whispers that its name (or codename?) is Cobalt. We may not know for sure until WatchKit ships.

  • The digital crown feels amazing. It didn’t actually control anything on-screen on the demo watches I handled last week, but it has the most amazing feel of any analog controller I’ve ever used. Lubricious (in the second sense, if not the first as well) is the word that springs to mind.

  • An idea that sprung to mind regarding the tension between multi-thousand dollar prices for gold watches and the short lifespan of computing technology: Apple could in theory offer significant trade-in pricing for years-old Apple Watches, based solely on the value of the gold alone. Or, perhaps the internals of the watch will be upgradeable. Apple is calling the S1 chip a “computer on a chip”, not a “system on a chip”. Take it in for servicing, and for a few hundred dollars, perhaps you’ll be able to replace your S1 for an S2 in a year, and an S3 the year after that.

  • Regarding the name “Apple Watch” instead of “iWatch” — I think there are several factors here. The first is that the dropping of the i- prefix clearly delineates the post-Steve product era. Could be that it was Jobs who insisted on the various iNames, or, it could be that today’s Apple wants to move away from them. But the other factor is that the iNames come across as being cute. iMac was for consumers, Mac Pros were serious. “Apple Watch” sounds serious in a way that “iWatch” does not. “iWatch” sounds like a $200 gadget. “Apple Watch” sounds like a multi-thousand dollar luxury item.

  • Apple’s decision to hire Angela Ahrendts, and her decision to take the job with Apple, now make more sense than ever before. Apple’s retail stores are going to need a serious redesign to accommodate the sale of multi-thousand dollar luxury watches. All sorts of implications, ranging from security to branding, to just plain peace and quiet. One does not buy expensive watches in a noisy room, and Apple Stores are noisy rooms. Cringely thinks Apple will sell Apple Watch in existing high-end watch stores; they might, but I can’t see them not selling them in their own stores.

  • It’s no coincidence that Apple announced their hiring of Marc Newson on the Friday before last week’s event. But I don’t think his hiring is about the Apple Watch in particular. Nor do I think Apple Watch in particular is what Apple thinks was “historic” about last week’s event. Rather, I think Apple Watch is the first product from an Apple that has outgrown the computer industry. Rather than settle for making computing devices, they are now using computing technology to make anything and everything where computing technology — particularly miniature technology — can revolutionize existing industries. Newson isn’t a watch designer, or a fashion designer. He’s a designer of anything and everything. He’s designed everything from watches to cars to chairs. Apple Watch isn’t merely Apple’s foray into the watch industry — it’s their foray outside the computer/consumer electronics industry. I think they’re just getting started. At the close of his Apple Watch unveiling video during the keynote, Jony Ive said, “We’re now at a compelling beginning actually designing technology to be worn, to be truly personal.” The watch just happens to be first.

‘Liz Taylor Knows It, the President Knows It, the Bum Knows It, and You Know It’

Which brings me back to that Warhol quote about Coke, and whether Apple Watch signifies Apple abandoning egalitarianism. I think not.

The iPhone and iPad are egalitarian devices. All you can buy with more money is additional storage. But the Mac has long offered widely varying pricing tiers with widely varying performance. If you can afford it, a maxed-out MacBook Pro is a far more impressive laptop than an $899 MacBook Air. Or consider a maxed out Mac Pro — 12 cores, maximum RAM and storage, the best graphics card — which costs just under $10,000. That’s better-tasting Coke than you get with an iMac or Mac Mini.

I think the steel and gold Apple Watches are not better-tasting Cokes. They’re the same Coke that everyone can get with the $349 Apple Watch Sport, but served in expensive goblets. It’s uncharted territory, to be sure, but I don’t think it is worrisome that the steel and gold Apple Watches exist. What would be worrisome would be if the $349 Apple Watch Sport did not. 

  1. I’m hopeful that a decade from now, we’ll look back at devices that needed daily charging the way we now do to laptops that only got two or three hours of battery life. 

  2. I’ve seen some skepticism about Apple Watch’s use of “force presses”. To wit, that this capability is unneeded — anything you can do with a force press could be done on a regular (non-pressure-sensitive) touchscreen using a long press. I disagree. Force pressing means you won’t have to wait. Talking to Apple people behind the scenes last week, they are very keen on the force press thing. Not quite as keen as they are about the digital crown, but close. 

Songs of Anger 

One last post on the Songs of Innocence giveaway fiasco. Marco Arment:

It was a sloppy, ham-fisted execution uncharacteristic of Apple, much like the painfully awkward, forced, cheesy Tim/Bono marketing skit announcing this promotion that slaughtered the momentum of the otherwise very important iPhone 6/Pay/Watch event.

The damage here isn’t that a bunch of people need to figure out how to delete an album that they got for free and are now whining about. It’s that Apple did something inconsiderate, tone-deaf, and kinda creepy for the sake of a relatively unimportant marketing campaign, and they seemingly didn’t think it would be a problem.

I wonder about that last clause. Did anyone among Apple’s leadership raise questions about this promotion? Regarding either the “we’ll just add it to everyone’s purchased music” thing that has so many people upset, or, the way the whole thing was a complete and utter distraction punctuating the otherwise nearly flawless iPhones/Pay/Watch event.

Tim Cook’s Charlie Rose Interview 

Easily the best and most interesting interview with Tim Cook I’ve ever seen. A must-watch for anyone interested in Apple and Cook’s leadership. Part two airs tonight. (It’s Hulu, alas, so I suspect it isn’t available worldwide.)

Update: The version on Charlie Rose’s website apparently works everywhere.

Requiem for the iPod Classic 

Mat Honan:

For ten years my iPod — in various incarnations — was my constant companion. It went with me on road trips and backpacking through the wilderness. I ran with it. I swam with it. (In a waterproof case!) I listened to sad songs that reminded me of friends and family no longer with me. I made a playlist for my wife to listen to during the birth of our first child, and took the iPod with us to the hospital. I took one to a friend’s wedding in Denmark, where they saved money on a DJ by running a four hour playlist, right from my iPod. And because the party lasted all night, they played it again.

Everyone played everything again and again.

And now it’s dead. Gone from the Apple Store. Disappeared, while we were all looking at some glorified watch.

Apple, U2, and Looking a Gift Horse in the Mouth 

Peter Cohen, writing for iMore:

Let me say at the outset that I’m pretty ambivalent about U2 myself. They’ve never been one of those bands that I’ve absolutely had to have the latest album from. In fact, Songs of Innocence is the only U2 record I have in my iTunes library.

But the inordinate amount of actual anger directed at Apple and U2 over this is so disproportional to the actual event, I’ve started to wonder about the mental state of some of those complaining. It’s really been off the charts.

If you fall into that camp, let me speak very plainly: I have no sympathy for you. I have trouble thinking of a more self-indulgent, “first world problem” than saying “I hate this free new album I’ve been given.”

Nailed it.

‘Why Amazon Has No Profits (and Why It Works)’ 

Benedict Evans:

When you buy Amazon stock (the main currency with which Amazon employees are paid, incidentally), you are buying a bet that he can convert a huge portion of all commerce to flow through the Amazon machine. The question to ask isn’t whether Amazon is some profitless ponzi scheme, but whether you believe Bezos can capture the future. That, and how long are you willing to wait?

U2’s Forgettable Fire 

Sasha Frere-Jones’s track-by-track review of U2’s Songs of Innocence:

“California (Blah Blah Blah)”: The track sounds like seventeen different bands averaged out in Yelp and turned into an Active Rock Smoothie. Nowhere near as good as “Drunk In Love.”

Starting to get the feeling this promotion hasn’t worked out exactly the way U2 and Apple thought it would.

Bob Lefsetz on U2 and Apple 

Bob Lefsetz:

This looked like nothing so much as what it was, old farts using their connections to shove material down the throats of those who don’t want it. It’s what we hate so much about today’s environment, rich people who think they know better and are entitled to their behavior.

Not quite as scathing as Lewis Wallace calling it “a pity-fuck for a band that’s lost its edge”, but close.

Panasonic CM1: Hybrid Camera/Smartphone 

The most interesting Android phone I’ve seen in years: it’s more like a point-and-shoot camera with a phone than a phone with a camera.

New Samsung Galaxy Note 4 Commercial Mocks Apple for Being Late to Big-Ass Phone Game 

Weird ad. The time for Samsung to try to make hay out of this was last year, when Apple didn’t have a plus-sized iPhone. “We have something they don’t have” is a good marketing message. “We were first”, not so much. They’re just amplifying the already incredible public awareness that big new iPhones are available.

Dropbox 2014 Transparency Report 

They also published their “Government Data Requests Principles”. Sounds like they’re doing right by their users.

Apple Support Document: ‘Remove iTunes Gift Album “Songs of Innocence” From Your iTunes Music Library and Purchases’ 


Chris Ware’s ‘The Last Saturday’ 

The Guardian:

A brand new graphic novella by the award-winning cartoonist Chris Ware, tracing the lives of six individuals from Sandy Port, Michigan, published in weekly episodes.

Great work from Ware, as always, and an interesting presentation from The Guardian. (Via Coudal.)

Markus Persson: ‘I’m Leaving Mojang’ 

Minecraft creator Markus “Notch” Persson:

I love you. All of you. Thank you for turning Minecraft into what it has become, but there are too many of you, and I can’t be responsible for something this big. In one sense, it belongs to Microsoft now. In a much bigger sense, it’s belonged to all of you for a long time, and that will never change.

It’s not about the money. It’s about my sanity.

Mojang: ‘Yes, We’re Being Bought by Microsoft’ 

Mojang makes it official:

As you might already know, Notch is the creator of Minecraft and the majority shareholder at Mojang. He’s decided that he doesn’t want the responsibility of owning a company of such global significance. Over the past few years he’s made attempts to work on smaller projects, but the pressure of owning Minecraft became too much for him to handle. The only option was to sell Mojang. He’ll continue to do cool stuff though. Don’t worry about that.

There are only a handful of potential buyers with the resources to grow Minecraft on a scale that it deserves. We’ve worked closely with Microsoft since 2012, and have been impressed by their continued dedication to our game and its development. We’re confident that Minecraft will continue to grow in an awesome way.

Record Pre-Orders for iPhone 6 and iPhone 6 Plus 


Apple today announced a record number of first day pre-orders of iPhone 6 and iPhone 6 Plus, the biggest advancements in iPhone history, with over four million in the first 24 hours. Demand for the new iPhones exceeds the initial pre-order supply and while a significant amount will be delivered to customers beginning on Friday and throughout September, many iPhone pre-orders are scheduled to be delivered in October.

Busy weekend.

Jonathan Mann Sums Up Day One of XOXO Fest 2014 

What an amazing event — there’s nothing else like XOXO.


My thanks to Pixate for once again sponsoring the DF RSS feed. With Pixate, mobile designers can craft sophisticated animations and interactions for any form factor. You can already start designing for new displays like those on the iPhone 6 and 6 Plus, and they’re already working on support for the Apple Watch. And here’s the thing: Pixate generates 100 percent native iOS (and Android) prototypes. Native code, not web views.

They have a special deal just for DF readers: Sign up now to get on the waiting list and you’ll get a free month when Pixate launches.

Why Apple Pay Could Be the Mobile-Payment System You’ll Actually Use 

Rich Mogull, writing for Macworld:

But aside from the technical differences, Apple is in a unique position due to its business model. It doesn’t want or need to track transactions. It doesn’t want or need to be the payment processor. It isn’t restricted by carrier agreements, since it fully controls the hardware. Google, although first to the market by a matter of years, is still hamstrung by device manufacturers and carriers. Softcard is hamstrung by the usual greed and idiocy of mobile phone providers. PayPal has no footprint on devices.

This is a long-term investment by Apple, and possibly one of the most important since it first built the iTunes Store. Apple is putting its muscle behind improving the user experience of making payments, and using that to sell more devices. It won’t make much directly from Apple Pay now. But as more people use supported devices and push more merchants to support the user experience, odds are that those small per-transaction fees will grow into a significant source of revenue.

Letter of Recommendation 

Chris Breen sings the praises of his former colleagues at Macworld. An awful lot of talented writers just hit the market.

Larger iPhone 6 Plus Sells Out, ‘Record Number’ of iPhone Pre-Orders 

I spent over an hour trying to order from the online Apple Store (4.7-inch, space gray, 128 GB) to no avail. The closest I got was a properly configured phone but a disabled “Add to Cart” button.

Gave up, went to the Verizon website, and successfully ordered there. I think. Verizon’s website is almost spectacularly convoluted and ugly as sin.

You’d think after eight years Apple would be able to deal with this. No surprise demand is high — the iPhones 6 are amazing, and bigger displays have been long-awaited — but the online store crapping itself so utterly is just embarrassing.

PC Guys Aren’t Going to Just Walk In… 


Apple faces a mountain of challenges as it seeks to break into mobile payments with Apple Pay, a PayPal executive told CNBC on Thursday.

“Payments is a tough ecosystem and you know, other players, other major consumer Internet companies have tried to enter in the space and have found, you know, limited success,” said Bill Ready, CEO of Braintree, the parent company of mobile payment services providers PayPal and Venmo. “And a big part of that is it is a very difficult space.”

You can smell the claim chowder brewing.


Horace Dediu:

As in the Revolutionary User Interface story,  the symmetry in approach to the launch is telling, but what I want to note is that the three things which the iPhone was defined as being are no longer things that it is most used for.

Yes, the iPhone is still a wide-screen iPod which gets plenty of use but I don’t think anyone thinks that is a defining feature. It’s also a phone, but the Phone is just an app which, for me at least, is not frequently used. I communicate with my iPhone but the go-to app is iMessage or FaceTime or Skype or maybe Email or Twitter. Phone is something I use so rarely that the interface sometimes baffles me. And yes, it’s an Internet appliance. Browsing is something I do quite a bit but many of the browsing jobs-to-be-done are done better by apps. News, shopping Facebook and maps are “things which were once done in a browser.”

So I wonder whether the tentpole product-defining anchors used to introduce the Apple Watch will be faintly amusing a few years from now.

Timekeeping and fitness tracking, I don’t know. Those could fade in importance after we get a rich ecosystem of apps. But communication seems key to the Apple Watch concept — it’s the only feature other than the home screen with a dedicated hardware button.

Facebook and Politics 

Derek Willis, writing for the NYT:

The “Custom Managed Audiences” tool works like this: A campaign or group uses its own list of potential voters (or buys one from a state authority or private vendor) and uploads it to Facebook. The company then matches the names to its user base through databases managed by companies, such as Acxiom, that specialize in collecting information about individuals. This process effectively combines the electoral information it already knows about voters with their Facebook profiles: likes, group memberships, issues or even favorites. The process anonymizes the users’ personal identifiers but retains enough information to enable campaigns to target well-defined groups.

Eddy Cue on stage on Tuesday: “We’re not in the business of collecting your data.”

Can you even imagine what Facebook Pay would be like?

Apple Watch ‘Too Feminine and Looks Like It Was Designed by Students’, Says LVMH Executive 

The Telegraph:

Jean-Claude Biver, who heads the French group’s luxury watch division, said the US tech giant had made “some fundamental mistakes” designing the Apple Watch.

“This watch has no sex appeal. It’s too feminine and looks too much like the smartwatches already on the market,” Mr Biver said in an interview with daily Die Welt.

“To be totally honest, it looks like it was designed by a student in their first trimester,” added Mr Biver, who heads up the brands Tag Heuer, Zenith and Hublot.

“PC guys are not going to just figure this out. They’re not going to just walk in.”

iPhone 6 and 6 Plus Displays Demystified 

Great visual explanation from PaintCode regarding the new iPhone displays, particularly the clever downsampling used for the Plus.

Tim Cook Interview With USA Today 

Marco della Cava, USA Today:

Apple’s new iPhone 6 and 6 Plus both feature larger screens reminiscent of competitors’ devices. By design, says Cook. “It’s an incredible opportunity for us to switch people from Android to iOS. So yes, this is epic. It is epic,” he says.

That’s an honest take. There’s no use pretending that Apple isn’t last to the big-screen phone game. But now they’re here, and if you bought an Android phone just to get a big screen, now you have a reason to consider switching to iPhone.

How to Hide the Free U2 Album From Your iTunes Library 

Good tip from Kirk McElhearn. Me, I like U2. But I didn’t know you could manage your Recent Purchases list like this.

A Watch Guy’s Thoughts on the Apple Watch After Seeing It in the Metal 

Benjamin Clymer, Hodinkee:

I’m not even sure we can call it a watch. Okay, it goes on the wrist, and it happens to tell the time, but that’s about where the similarities between Apple’s just announced watch and the hand-assembled, often painstakingly finished mechanical watches we write about, and obsess over, end. I was lucky enough to be invited to Cupertino to witness the announcement of the Apple Watch firsthand, and though I do not believe it poses any threat to haute horology manufactures, I do think the Apple Watch will be a big problem for low-priced quartz watches, and even some entry-level mechanical watches. In years to come, it could pose a larger threat to higher end brands, too. The reason? Apple got more details right on their watch than the vast majority of Swiss and Asian brands do with similarly priced watches, and those details add up to a really impressive piece of design. It offers so much more functionality than other digitals it’s almost embarrassing. But it’s not perfect, by any means. Read on to hear my thoughts on the Apple Watch, from the perspective of a watch guy.

I’ve been a huge fan of Clymer and Hodinkee for years; his take on the Apple Watch is the best I’ve seen regarding the watch as a watch. Astute.

Valleywag: ‘Macworld Staff Mostly Canned After Biggest Apple News Day of the Year’ 

Sam Biddle:

The economic reality of running a print publication dedicated to Apple news is a total disaster, of course — blogs run a monopoly on that, and have for years. But squeezing one last grueling day of marathon iPhone coverage out of a team on the verge of firing is not cool.

Seems like a real dick move on IDG’s part.

Speculation on Apple’s Live Event Stream Failure 

Dan Rayburn:

Apple’s live stream of the unveiling of the iPhone 6 and Watch was a disaster today right from the start, with many users like myself having problems trying to watch the event. While at first I assumed it must be a capacity issue pertaining to Akamai, a deeper look at the code on Apple’s page and some other elements from the event shows that decisions made by Apple pertaining to their website, and problems with how they setup storage on Amazon’s S3 service, contributed the biggest problems to the event.

(Via Shawn King.)

Update: A lot of readers are saying Rayburn’s speculation is way off-base, so take it with a large grain of salt. The comments on his post explain much of what he got wrong/doesn’t understand.

Update 2: Another analysis of the stream problems, from Simon Fredsted.

Jason Snell Leaves Macworld, Staff Laid Off 

Jason Snell:

Unfortunately, many of my colleagues lost their jobs today. If there’s anything I can do to help them, I will. I have had time to plan for this day, but they haven’t. You probably know some of them. Please join with me in giving them sympathy and support.

I’ve known Jason and many of the staffers at Macworld for years. I just saw them yesterday. This is hard for me to believe, and very sad.

Macworld is not closing, but the print magazine is closing, and it sounds like a lot of the familiar bylines will be gone.

Update: Re-reading Snell’s announcement, I have to say, it’s a masterpiece of tone and restraint.

Apple Posts Video From Today’s Event 

If you haven’t watched already, enjoy.

(Don’t hold your breath waiting for my thoughts on today’s news; much to digest, and much to think about. I’ll have much to say, but not tonight.)

WSJ: Microsoft Near Deal to Buy Minecraft 

The WSJ:

Microsoft Corp. is in serious discussions to buy Mojang AB, the Swedish company behind the popular “Minecraft” videogame, according to a person with knowledge of the matter.

The deal would be valued at more than $2 billion and could be signed as early as this week, this person said.

Believe it or not, this might be the biggest tech news of the day in the Gruber household.

Prelude to Tomorrow’s Big-Ass iPhone Apple Event

The iPhones

Here’s what I expect. Two new iPhones, one 4.7 inches, the other 5.5. Same internal specs on both — same A8 SoC, same cameras, same guts. The only difference will be the screen (and the software implications that result from it). I think my predictions on display resolutions from a few weeks ago are still looking good:

  • 4.7-inch display: 1334 × 750, 326 PPI @2x
  • 5.5-inch display: 2208 × 1242, 461 PPI @3x

(More on that @2x/@3x difference in a moment.)

I think the 5.5-inch model will have a starting price $100 higher, and that the new iPhone lineup will look like this (based on U.S. subsidized prices, with two-year carrier contracts):

  • New 5.5-inch iPhone: $299/399/499
  • New 4.7-inch iPhone: $199/299/399
  • iPhone 5S: $99
  • iPhone 5C: “free”

I suspect now the whole point of the iPhone 5C was to get to this point, where the plastic iPhone and the “free” iPhone are one and the same. Next year, I wouldn’t expect the 5S to move down to “free”; instead, I would expect an iPhone 5CS — a 5C-style plastic iPhone with 5S internals and features (like Touch ID).

I’m hoping that all storage tiers get doubled — that the “free” phone goes from 8 to 16 GB, the $99 one from 16/32 to 32/64, and the two new ones go from 16/32/64 to 32/64/128.

There’s a catch, I suspect, with the 5.5-inch one. There have been pervasive rumors for months that the 5.5-inch iPhone was lagging the 4.7-inch one in production. Many of these rumors even claimed the 5.5-inch one would be announced later, or, if announced alongside the 4.7-inch one, that the 5.5-inch one would not go on sale until later in the year or maybe even next year. That makes no marketing sense, though. Apple isn’t going to announce a new iPhone in September that doesn’t go on sale until December or January.

Today comes a report that both phones will launch on September 19 (the same date relative to the announcement — the Friday a week and a half after the announcement event — as with all previous fall iPhone releases). That makes perfect product marketing sense, but it doesn’t jibe with the pervasive reports that it’s behind in production.

We can square this circle pretty easily. My guess is that both phones will go on sale, officially, at the same time, but that the 5.5-inch model will be in short supply initially — perhaps severely short supply. In short, the 5.5-inch iPhone might be this year’s gold iPhone 5S — very hard to get for the first few months.

Why change the “regular” size from 4.0 to 4.7 inches? I don’t know; I’m willing to keep an open mind until I see one in person tomorrow that it’ll be an improvement without being much of an imposition — that the device as a whole won’t feel that much bigger volumetrically and the increase in screen real estate will be a welcome improvement.

Why introduce a second size class, at the relatively enormous (for a phone) 5.5 inches? Two reasons, very clear to me:

  1. Some people want to buy them. It doesn’t matter why. For some it might be games. For others, being able to carry one device as a hybrid phone/tablet. For others, it might be about reading — making the iPhone more usable as an e-book reader. It doesn’t matter what the reasons are. The simple fact is that many people want huge phones — not just bigger ones, but huge ones — and they’re willing to pay a premium for them. Apple has played a one-size-fits-all game for seven iPhone generations. The market shows that one size does not fit all. I don’t know that they should have done it sooner, but it certainly feels like the time for multiple iPhone sizes has come.

  2. Battery life. Giant-sized phones have room for giant-sized batteries.

For people interested in reason 1 — those who want a 5.5-inch iPhone because of the large screen — reason number 2 is just icing on the cake. They’ll get the phone for the display size, and enjoy the longer battery life as a side benefit.

For people interested primarily in reason 2, though, it might be a mixed bag. What if the 4.7-inch iPhone gets the same “10 hours of talk time” battery life as previous iPhones, and the 5.5-inch iPhone gets, say, 18 or even 20 hours? There are going to be people who will buy the 5.5-inch iPhone despite the size of the device, not because of it, just because of the battery life. It’s for these people that I think Apple will indeed have a one-handed mode that shrinks the UI.

Legacy Apps on the New iPhone Displays

How will existing apps that have not been updated to support iOS 8 adaptive layout and multiple display sizes render on-screen on the 4.7- and 5.5-inch iPhones? Zoomed to fill the screen, I say.

I know, when the iPhone 5 changed the aspect ratio from 3:2 to 16:9, existing apps ran letterboxed, with black bars at the top and bottom. But you can’t scale to accommodate an aspect ratio change. (Well, you could, but it would be gross.) You can scale to accommodate a size change with the same aspect ratio. Those apps will look a little blurry, but they’ll look better than they would in the middle of a black box on all four sides. Think back to when the iPhone first went retina — old apps ran pixel-doubled. That looked way worse than current apps will scaled to the 4.7- and 5.5-inch displays.

Plus, people who just spent hundreds of dollars on a huge new iPhone don’t want to see tiny apps.

Why I Think Only the 5.5-inch iPhone Will Go to @3x Retina

The bigger battery also explains, partially, why I project that the 5.5-inch, and only the 5.5-inch, iPhone will get a super-high resolution screen (461 PPI, I’m guessing, give or take a pixel or two per inch) and will run at @3x retina resolution. More pixels consume more power. Joshua Ho, in an excellent piece for AnandTech earlier this year, “The Pixel Density Race and Its Technical Merits”:

For both OLED and LCD displays, pushing higher pixel densities incurs a cost in the form of greater power consumption for a given luminance value. Going from around 330 PPI to 470 PPI for an LCD IPS display incurs around a 20% power draw increase on the display, which can be offset by more efficient SoC, larger batteries, improved RF subsystem power draw.

Battery life aside, sure, @3x retina would be just as great on a 4.7-inch iPhone as on a 5.5-inch iPhone. But we can’t leave battery life aside — it’s an essential factor that guides all design decisions. I suspect an @3x 4.7-inch iPhone today, in 2014, would get unacceptable battery life — perhaps worse than the battery life of the iPhone 5S. That 20 percent power draw increase would be too much for its battery.

The 5.5-inch iPhone has room for a battery that is way bigger than the one in the 4.7. According to purported supply chain leaks, about 50 percent bigger. So it can provide energy for the power-hungry 461 PPI display and still have plenty left over to give the large iPhone unprecedented (at least for iPhones) battery life in real-world usage.

Also, consider that the super-high resolution display might be one of the reasons that the 5.5-inch model is supposedly lagging the 4.7-inch one in production. If those displays are constrained, it’d be far worse if both new phones used them, rather than just one. (I suspect the 4.7-inch phone uses a 326 PPI display, exactly the same pixel density as the retina iPad Mini and all retina iPhones to date.)

The Wrist Wearable Thing

I don’t know if it’s a watch. But as we get closer, everyone is saying it’s a watch. So for the sake of clarity I’ll call it a watch here, but I want my Being Right Points if it winds up being something that goes on your wrist but isn’t a watch.

If it has a screen, I’ll bet it’s square. And if it’s square, 320 × 320 pixels sounds about right to me. But here’s the thing I don’t understand: LCD screens are power-hungry. Watch batteries are necessarily tiny. I don’t see how a watch with a 320 × 320 display could get acceptable battery life, unless the screen is almost never on. And if the screen is almost never on, how is it a watch?

Perhaps even if they use the word “watch”, it may no more be a watch in the traditional sense of the word than the iPhone is a phone in the traditional sense.1

Everyone else has gone skeuomorphic. The Moto 360 is earning kudos for being the Android Wear device that most resembles a traditional watch. Motorola explicitly states that this is why they based it on a circular design. The Moto 360 watch faces are mostly skeuomorphic; they mimic the look of analog watch faces. That sort of mimicry of real-world analog objects is exactly what Apple has just spent the last two years eliminating in iOS and OS X. I expect Apple to go some other way. I’ll be very disappointed if this is just a device that shows a fake analog watch face, displays notifications from a tethered iPhone, and tracks your footsteps and heart rate.

In short, I don’t expect to see Apple’s take on the sort of thing Android Wear is trying to do. I expect Apple to do something different, and quite possibly something less but deeper.

And whatever it is, I think it will be controversial. Perhaps it will be expensive. Perhaps it will have far, far fewer features than do Android Wear devices. Perhaps it will appear under-powered at first.

But there will be something, or several somethings, that will cause it to be misunderstood by those who are only able to frame new creations in the context of what came before them. Apple’s watch won’t fit in an existing mold. It won’t be a phone on your wrist. It won’t be a watch as we know it. We already have excellent phones. We already have excellent watches. For the Apple watch to be worth creating, it must be excellent at something else.

(What if it’s a revolutionary iPod — with an “o”? An iPod whose form factor is naturally meant to just get out of the way while you wear it, including when you wear it to exercise. Max Child imagined just that, it sounds like something a lot of people would buy. I would. And it would fit with both the “health” angle of fitness tracking sensors and HealthKit in iOS 8, and Apple’s traditional September “music event”.)  

  1. On the just-published episode of The Talk Show, guest Jason Snell and I discuss the linguistic fluidity of the word “phone” in detail

ABC News Teases Report of Inside Access to ‘Historic’ Apple Announcement 

That sure as shit can’t be a reference to bigger iPhones, and it doesn’t sound like a watch that counts your steps and shows you notifications as they come in.

The Hidden Structure of the Apple Keynote 

Loved this piece by Dan Frommer at Quartz:

One of Apple’s most successful products — which rarely gets recognized as such — is made not of aluminum and glass, but of words and pictures. The Apple keynote is the tool the company uses a few times a year to unveil its other products to millions of people.

To understand their hidden structure, Quartz reviewed more than a dozen Apple keynotes, logging and analyzing key elements. Here’s what we found.

iOS Simulator Shows Possibility of iPad-Like Landscape Apps on 5.5-Inch iPhone 

Sounds exactly right to me. The thing is, Apple practically telegraphed this sort of thing in Session 216 at WWDC this year (“Building Adaptive Apps with UIKit”). The key to understanding it is that it’s not running an iPad app layout on an iPhone, but rather running an iPad-like layout. It’s not like with the iPad Air and Mini where you have the same layout at different scales. It’s an adaptive layout, where the scale remains the same as a regular iPhone, but the extra space on the big iPhone, in landscape, is used to show multiple columns.

Recode: ‘CVS and Walgreens Expected to Accept Apple iPhone Mobile Payments’ 

I’d call them “Apple mobile payments”, not “Apple iPhone mobile payments”. Otherwise, this sounds, uh, right on target.

The Talk Show: ‘Very Few Outhouses Anymore’ 

Speaking of podcasts, here’s one to occupy your time and mind while waiting for tomorrow’s much-anticipated Apple special event. Special guest Jason Snell joins me to discuss wearables, big-ass iPhones, what people tend to get wrong when expecting the next big thing, and more.

Brought to you by four great sponsors:

  • Hover: The world’s best domain registrar.
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Just The Tip 

The second season of my favorite podcast, and the only one which has ever addressed the issue of yours truly’s taste in men’s swimwear, is in full swing. I recommend subscribing.

Security Trade-Offs

The single-worst piece I’ve seen regarding last week’s iCloud celebrity photo leak is, by far, this one from David Auerbach at Slate. To see where Auerbach is coming from, let’s skip ahead to his conclusion first:

But whether or not any of these problems were directly responsible for the leak, Apple users, from Jennifer Lawrence to corporate executives to laptop musicians to you, should be out for blood, and other companies should use this as a lesson to double- and triple-check their own security stories. Apple will probably survive though. IPhones [sic] are so cool and pretty.

The old “Apple customers are shallow fools drawn to shiny things, and easily swayed by popular opinion” angle.

Here’s the problem with Auerbach’s piece:

Whether or not this particular vulnerability was used to gather some of the photos — Apple is not commenting, as usual, but the ubiquity and popularity of Apple’s products certainly point to the iCloud of being a likely source — its existence is reason enough for users to be deeply upset at their beloved company for not taking security seriously enough. Here are five reasons why you should not trust Apple with your nude photos or, really, with any of your data.

Don’t trust Apple “with any of your data” isn’t just wrong because it’s a hyperbolic overreaction, it’s wrong because it’s potentially dangerous. What has been mostly overlooked in the reaction to this photo leak scandal, and completely lost in Auerbach’s argument, is that backups are a form of security — in the same sense that life insurance is a form of security for your children and spouse.

Over the years I’ve received numerous emails from past and former Genius Bar support staff, telling similar stories of heartbreak. Customer comes in, their iPhone completely broken, or lost, or stolen, and they had precious photos and videos on it. The birth of a child. The last vacation they ever took with a beloved spouse who has since passed away. Did they ever back up their iPhone to a Mac or PC with iTunes? No. In many cases they don’t even know what “iTunes on a PC” even means. Or maybe they connected the iPhone to iTunes once, the day they bought it and needed to activate it, and then never again.

This happened to thousands of people. It’s why Apple made cloud-based backups one of the fundamental pillars of iCloud. It still happens, today, to people who haven’t signed up for iCloud and enabled iCloud backups. It’s heartbreaking in most cases, and downright devastating in some. I’ve heard from Genius Bar staffers who eventually left the job because of the stress of dealing with customers suffering data loss. Once it is determined that the photos and videos are irretrievable from the device and have never been backed up, the job of the Genius staffer turns from technician to grief counselor. Bereavement is not too strong a word.

iCloud backups have not eliminated this problem, but they have made it far less common. This is, like almost everything in tech, a trade-off:

  • Your data is far safer from irretrievable loss if it is synced/backed up, regularly, to a cloud-based service.

  • Your data is more at risk of being stolen if it is synced/backed up, regularly, to a cloud-based service.

Ideally, the companies that provide such services minimize the risk of your account being hijacked while maximizing the simplicity and ease of setting it up and using it. But clearly these two goals are in conflict. There’s no way around the fact that the proper balance is somewhere in between maximal security and minimal complexity.

Further, I would wager heavily that there are thousands and thousands more people who have been traumatized by irretrievable data loss (who would have been saved if they’d had cloud-based backups) than those who have been victimized by having their cloud-based accounts hijacked (who would have been saved if they had only stored their data locally on their devices).

It is thus, in my opinion, terribly irresponsible to advise people to blindly not trust Apple (or Google, or Dropbox, or Microsoft, etc.) with “any of your data” without emphasizing, clearly and adamantly, that by only storing their data on-device, they greatly increase the risk of losing everything.

The problems here are multifaceted and complicated; “don’t trust anything in the cloud” is simplistic and, in its own way, dangerous.

Postscript: And what about email and messaging? If one doesn’t trust Apple or other cloud-based providers with backups, how can you trust them with email or messages, both of which often contain photos? Further, as Charles Ying pointed out, Apple is set to improve on this very thing in iOS 8 with self-destructing attachments in iMessage

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