On Not Moving On 

Casey Newton, The Verge:

There was a time when I struggled to come to terms with myself; when I felt alone; when I scanned the horizon looking for someone to point the way forward for me. There was a time when the only other gay men I knew were the ones I saw in TV and movies, and they seemed nothing like me. It feels embarrassing to say now that what I wanted back then was a role model — someone confident in himself, powerful, a real leader — to give me permission to be myself. But I very much did.

If you don’t think Tim Cook’s coming out yesterday matters, that it’s not worth savoring and celebrating, you are mistaken.

Adam Engst on BBEdit 11 

Adam Engst:

Bare Bones Software has released BBEdit 11, a notable upgrade to the venerable text editor that, I’m extremely pleased to say, requires an upgrade fee. Why would I be happy about the opportunity for current users to spend money? Because it reinforces the fact that we are Bare Bones’ customers. We’re the ones that Rich Siegel and company are trying to please.

It’s remarkable that an app I first started using in 1992 on System 7 is still going strong today.

‘The Life Aquatic’ Trailer in the Style of Kubrick’s ‘The Shining’ 

Nice work by Iván Róbert, mashing up two of my favorite films.

‘The Best Bullpen in Baseball Was Him’ 

Loved this take on the Giants’ World Series victory from Adam Kilgore:

The Kansas City Royals clung this October to the well-founded belief they owned the most dominant bullpen in the major leagues. On Wednesday night, Madison Bumgarner emerged from the gates of the left field corner at Kauffman Stadium and informed them of their mistake. The best bullpen in baseball, Bumgarner let them know, with no shortage of menace, dangled from his colossal left shoulder. The best bullpen in baseball was him.

Bumgarner’s entire postseason performance, culminated with his amazing appearance to finish game seven, is one of the greatest athletic feats I’ve ever seen. And then to end the whole thing with the potential KC tying run just 90 feet away from home plate? Two days later I still can’t believe how good a game that was.

Former Android Leader Andy Rubin Leaving Google 

Alistair Barr, reporting for the WSJ:

Andy Rubin, co-founder and former leader of Google Inc.’s Android mobile business and the current head of its nascent robotics effort, is leaving the Internet giant, the company said Thursday.

Mr. Rubin is starting an incubator for startups interested in building technology hardware products.

Took a lot longer than I expected, given the acrimonious nature of his being removed as Android’s chief. Maybe he was waiting for stock to vest or something?

How Spotlight Suggestions Handles Privacy 

Great piece by Rich Mogull for TidBITS on how Apple is handling privacy with Yosemite’s new Spotlight features:

As a security analyst, I worry constantly about becoming biased, especially with a company like Apple whose products are so deep a part of my life. To avoid this, I spend a tremendous amount of time researching and validating my findings before publishing them. While this may be pie-in-the-sky thinking, I believe journalists and publications should make similar efforts to avoid bias, and tamp down the desire for explosive headlines that leads to inaccurate reporting, particularly when such articles increase paranoia unnecessarily.

Samsung Reports Lowest Profit in Three Years 

Reuters:

The company, the global leader in smartphones, has lost market share in annual terms for the last two quarters, lagging Apple in the premium market and overtaken by rivals like Lenovo and Xiaomi at the bottom end.

Samsung said its third-quarter operating profit fell by 60.1 percent from a year earlier, to 4.1 trillion won ($3.9 billion), matching its guidance issued this month and signifying the weakest result since the second quarter of 2011.

The press has long pitted Samsung as a direct rival to Apple, but it’s always been clear that the low end of the phone market was a huge part of their mobile business. I don’t see how they get that back, now that Lenovo and Xiaomi have caught up, nor do I see how they take any of the high-end market from Apple.

But let’s face it: “only” $3.9 billion in profit is not a bad problem to have. They’re still a massively successful company.

Dan Frommer on CurrentC, and Why Retailers Are Unlikely to Devise a System Customers Will Like 

Dan Frommer:

While Apple Pay is designed to make payments as easy as possible — by riding on existing payments infrastructure, with security and privacy in mind — using CurrentC actually looks harder than typical payment techniques. Because it’s designed to skirt the existing credit-card infrastructure, CurrentC’s current version only supports payments via checking accounts and certain store cards. And it comes with a questionable privacy requirement: To “confirm your identity,” CurrentC demands both your driver’s license number and social security number.

When it comes to actually paying, the system gets even more cumbersome. CurrentC describes the process on its support site: You need to select a “Pay with CurrentC” option on the register, activate your phone, open the CurrentC app, enter a four-digit passcode, press the “Pay” button, “either scan the Secure Paycode that the cashier presents (default) or press the Show button at the bottom of your screen to allow the cashier to scan your Secure Paycode,” select the account you want to pay with, and then press a “Pay Now” button.

John Moltz quips:

Not only will I never use this system, I will strangle the first person I’m behind in a checkout line who tries to use it.

The Inside Story of Matt Taibbi’s Departure From First Look Media 

This is a shame, because I was really looking forward to Taibbi’s Racket, which he envisioned as a modern-day Spy magazine. But it’s no wonder Taibbi bristled under these First Look guys:

Taibbi and other journalists who came to First Look believed they were joining a free-wheeling, autonomous, and unstructured institution. What they found instead was a confounding array of rules, structures, and systems imposed by Omidyar and other First Look managers on matters both trivial — which computer program to use to internally communicate, mandatory regular company-wide meetings, mandated use of a “responsibility assignment matrix” called a “RASCI,” popular in business-school circles for managing projects — as well as more substantive issues.

The lack of autonomous budgets, for instance, meant that in many cases Omidyar was personally signing off on — and occasionally objecting to — employee expense reports for taxi rides and office supplies. Both Cook, The Intercept’s editor-in-chief, and Taibbi chafed at what they regarded as onerous intrusions into their hiring authority.

You start talking about “mandatory responsibility assignment matrixes” and I start counting my lucky stars that I don’t have to deal with shit like that.

Tim Cook: ‘I’m Proud to Be Gay’ 

Tim Cook, writing in Businessweek:

We’ll continue to fight for our values, and I believe that any CEO of this incredible company, regardless of race, gender, or sexual orientation, would do the same. And I will personally continue to advocate for equality for all people until my toes point up.

When I arrive in my office each morning, I’m greeted by framed photos of Dr. King and Robert F. Kennedy. I don’t pretend that writing this puts me in their league. All it does is allow me to look at those pictures and know that I’m doing my part, however small, to help others. We pave the sunlit path toward justice together, brick by brick. This is my brick.

So great.

‘Still’ 

Sephko on Google conquering the world.

Assessing the Damage Caused by Credit Card Rewards 

Ron Lieber, writing for the NYT back in 2010:

Life might be simpler and more efficient if retailers could levy a surcharge that covers their costs to accept cards and let consumers figure out whether to pay it. But the card companies don’t allow that, and Congress hasn’t yet forced their hand, though this is now how things work in Australia (where some retailers charge excessive fees, alas).

So what’s an American consumer to do in the meantime? For help answering that, I turned to Dave Hanson. Mr. Hanson, a Spokane, Wash., resident, is one of the savviest card users I know. He also happens to have studied philosophy in graduate school at the University of Chicago and taught applied ethics at Gonzaga University.

He’s not cutting up his cards just yet. “The marginal effect of my individual use of plastic simply won’t impact the larger outcome,” he said. “The assumption that we ought to act in a way that we wish all of us would act ignores the fact that there is no mechanism by which we can ensure that we will all act that way. And we won’t.”

The only practical solution would be for Congress to mandate lower transaction fees. I fail to see how this either should or could be Apple’s problem to solve.

Yahoo Finance: ‘Apple Pay Sides With Credit Card Industry Over Consumer Interests’ 

Aaron Pressman, writing for Yahoo Finance:

Apple has regularly delighted its customers with cool products on its way to becoming the most valuable company in the United States. But it hasn’t always stood up for its customers’ best economic interests.

Take the case of Apple Pay. Apple partnered with the three major credit card networks, Visa, Mastercard and American Express and the big bank card issuers such as JP Morgan Chase. That is likely a smart move from a business perspective, because so many Apple customers are frequent credit card users and prior mobile payment services have had trouble gaining much traction.

But the partnership decision also meant Apple was taking sides in a long running war between the credit card industry on one side and retailers and consumer advocates on the other.

Retailers typically pay 2% or more on every credit card purchase, costs that cut into their margins and raise prices for all shoppers.

First, the headline. I think it’s clear that Apple Pay is siding with the credit companies and banks — but they’re not pitted against consumers, they’re pitted against retailers. It’s retailers who want to reduce the use of credit cards (and the resulting fees). Not consumers. Any consumer who doesn’t want to use a credit card can simply not use a credit card. (They can still use Apple Pay with debit cards.) Apple Pay is only allowing us to more easily and securely use the credit/debit cards we already have. For consumers, nothing is worse post-Apple Pay (transaction fees are not higher — the banks pay Apple’s 0.15 percent cut), and much is better (security, privacy, and convenience).

I understand the argument that the 2-3 percent processing fees that retailers pay for credit cards are ultimately passed on to consumers in the form of higher prices, but for consumers that can be offset by cash back and reward programs from their card providers.

I don’t understand how this article amounts to anything more than “Apple should have used magic” hand-waving. What could Apple have done differently that would have actually worked, without involving credit card processors? Remember, Apple Pay doesn’t require retailers to install Apple Pay-specific POS terminal hardware. It famously works with the standard NFC hardware that’s been out for years. Building atop the existing credit card infrastructure is fundamental to people’s willingness to try Apple Pay and to retailers’ ability to accept it. Pressman is implicitly arguing that Apple should have somehow reinvented the entire retail electronic payments industry, without the help of the banks or credit card companies, and presumably with the cooperation of retailers. But we see with CurrentC/MCX the sort of things the retailers would have demanded of Apple in such a hypothetical systems.

Update: Another point. Who is to say that Apple Pay won’t add additional non-credit-card payment options going forward? This is just the start. But the start needs to be something that gets the whole thing off the ground.

Towards an Ideal OpenType User Interface 

Kris Sowersby:

I like InDesign. I think it’s a good application. However, as a maker and seller of fonts, it pains me that a poor interface hinders and obfuscates the OpenType features I build into my fonts. I am certain all other type foundries feel the same. I would love InDesign — and all OpenType-savvy apps — to honour and respect the work we put into our fonts. This also means respecting the user, whether she be a student or professional.

Gerry Leonidas says “prototyping the proposed interface will need to be done in an app-agnostic way, and from a document designer perspective.” He’s absolutely right. My proposals are therefore not limited to InDesign. Anyone is free to steal these ideas!

Much of what he’s proposing is very similar to the typography palette built into Mac OS X’s text system. What I find absurd is that you can use many of these features in TextEdit (Apple’s free text editor), but not in Pages (Apple’s purportedly professional word processor). They worked up through Pages ’09, but were sacrificed in the name of iOS and web app compatibility.

Anita Sarkeesian on Video Games’ Great Future 

Anita Sarkeesian, in an op-ed for The New York Times:

Those who police the borders of our hobby, the ones who try to shame and threaten women like me into silence, have already lost. The new reality is that video games are maturing, evolving and becoming more diverse.

Those of us who critique the industry are simply saying that games matter. We know games can tell different, broader stories, be quirky and emotional, and give us more ways to win and have fun.

As others have recently suggested, the term “gamer” is no longer useful as an identity because games are for everyone. These days, even my mom spends an inordinate amount of time gaming on her iPad. So I’ll take a cue from my younger self and say I don’t care about being a “gamer,” but I sure do love video games.

Exactly right. The dead-enders are lashing out, in brutally ugly ways, because they’ve already lost. But they haven’t even lost their games — all they’ve lost is their de facto position as the only sort of game players who mattered.

72 Hours of Gamergate on Twitter 

Andy Baio, writing for The Message on Medium:

Anyone who’s mentioned the #Gamergate hashtag in a critical light knows the feeling: a swarm of seemingly random, largely-anonymous people descending to comment and criticize.

I’ve been using Twitter for eight years, but I’ve never seen behavior quite like this. This swarming behavior is so prevalent, it got a new nickname — “sea lioning,” inspired by David Malki’s Wondermark comic.

I wanted to understand #Gamergate, how its proponents and critics behaved and the composition of both audiences.

So I wrote a little Python script with the Twython wrapper for the Twitter streaming API, and started capturing every single tweet that mentioned the #Gamergate and #NotYourShield hashtags from October 21–23.

Three days later, I was sitting on 316,669 tweets, along with a bunch of metadata for trying to understand the composition of both sides of the #Gamergate movement.

Fascinating research.

The FTC Is Suing AT&T for Throttling Its Unlimited Data Customers 

Brian Fung and Craig Timberg, reporting for The Washington Post:

Federal officials on Tuesday sued AT&T, the nation’s second-largest cellular carrier, for allegedly deceiving millions of customers by selling them “unlimited” data plans that the company later aggressively controlled by slowing Internet speeds when customers surfed the Web too much.

The Federal Trade Commission said the practice, called “throttling” and used by AT&T since 2011, resulted in slower speeds for customers on at least 25 million occasions — in some cases cutting user Internet speeds by 90 percent, to the point where they resembled dial-up services of old. The 3.5 million affected customers experienced these slowdowns an average of 12 days each month, said the FTC, which received thousands of complaints about the practice.

Insert non-sarcastic finally here.

“It’s absolutely outrageous,” said John Bergmayer, a senior staff attorney at Public Knowledge, an advocacy group based in Washington. “They’re not allowed to promise one thing and deliver another… Unlimited is not unlimited when you put limits on it.”

In-Depth Look at CurrentC and the Personal Data They Want to Collect 

Nick Arnott, investigating for iMore:

On launch, the app immediately does a few things. First, it starts sending pings to https://my.currentc.com/mobile/pinggateway every two seconds or so. No interesting data is sent in the requests and blocking them seems to have no impact on the app. Next, a deviceState request goes out. In the request are your device type (iPhone or iPad) and a unique device identifier. This identifier is stored in the device keychain so even if you delete the app and re-install, it persists, allowing CurrentC to track users across app installs. The third and last request seen on launch is a call to Localytics. Localytics is a mobile analytics company and is used in countless other apps. As with the many other apps using Localytics, this call seems to include a variety of analytics information: not surprising for many apps, and not surprising for CurrentC (though it probably should be for an app seeking to handle payments and personal data).

Looks like an awful lot of personal information going over the wire.

How Apple Pay Really Works 

Kirk Lennon:

One of the objections I’ve seen to Apple Pay is “How is it faster/easier than just sliding my card?” The truth is, it isn’t always. It’s rarely going to take longer than sliding a card, but it’s not always going to radically faster either. However, it is much, much more secure. Merchants simply can’t be trusted with your card number, and the only real solution is to never give it to them. Apple Pay solves that, and it does so in a way that embraces industry standards and is easy and maybe even a little bit fun.

Good explanation of how Apple Pay works, and why it’s far more secure than swiping your actual card.

‘Why CurrentC Will Beat Out Apple Pay in the End’ 

Matthew Mombrea, writing for IT World:

What it boils down to is the fact that one technology is designed for the users (Apple) and the other is designed for the merchants (CurrentC). Normally I’d say that the product with the most user appeal will win but the power and size behind the CurrentC group is too big to ignore.

Noted for future claim chowder.

Charles Duhigg’s 2012 Report on Target’s Customer Data Collection 

Worth a revisit — Charles Duhigg’s 2012 report on Target’s customer data collection:

Andrew Pole had just started working as a statistician for Target in 2002, when two colleagues from the marketing department stopped by his desk to ask an odd question: “If we wanted to figure out if a customer is pregnant, even if she didn’t want us to know, can you do that?” […]

The desire to collect information on customers is not new for Target or any other large retailer, of course. For decades, Target has collected vast amounts of data on every person who regularly walks into one of its stores. Whenever possible, Target assigns each shopper a unique code — known internally as the Guest ID number — that keeps tabs on everything they buy. “If you use a credit card or a coupon, or fill out a survey, or mail in a refund, or call the customer help line, or open an e-mail we’ve sent you or visit our Web site, we’ll record it and link it to your Guest ID,” Pole said. “We want to know everything we can.”

Also linked to your Guest ID is demographic information like your age, whether you are married and have kids, which part of town you live in, how long it takes you to drive to the store, your estimated salary, whether you’ve moved recently, what credit cards you carry in your wallet and what Web sites you visit. Target can buy data about your ethnicity, job history, the magazines you read, if you’ve ever declared bankruptcy or got divorced, the year you bought (or lost) your house, where you went to college, what kinds of topics you talk about online, whether you prefer certain brands of coffee, paper towels, cereal or applesauce, your political leanings, reading habits, charitable giving and the number of cars you own.

This is what retailers like Target want to preserve, or even improve upon, with CurrentC. And this is exactly the sort of thing that Apple Pay, with its per-purchase unique tokens — is designed to prevent.

Tim Cook: Apple Pay Is Already the Leader in Contactless Payments 

Nathan Ingraham, reporting from the WSJD Live event:

It’s only been a week since Apple Pay made its debut, but apparently the launch has been successful thus far. Speaking at the WSJD Live event, hosted by The Wall Street Journal, Cook said that Apple is already the leader in “contactless” payments, “more than the total of all the other guys.” Within 72 hours, Apple apparently activated one million cards, and we presume it’s only gone up significantly since then.

One week, and Apple is already the market leader — using the same systems that Google Wallet and whatever else is out there have been using for years. And in retail locations (as opposed to within apps) it only works with one-month-old iPhone 6 devices.

I’ve seen people arguing that Apple hasn’t really brought much to the table here, that Apple Pay is nearly the same as Google Wallet except for Touch ID. I think it’s nonsense to dismiss the importance of Touch ID (and the secure element that goes along with it) to the success of Apple Pay. But even if we concede for the sake of argument that there’s nothing technologically novel involved with Apple Pay, the company still deserves enormous credit for making a breakthrough.

It’s just marketing, and Apple’s ability to let their users know about new features like Apple Pay, and their ability to partner with a bunch of nationwide chains right off the bat. There’s no “just” about any of that. Getting users to know about new features is not easy. Getting partners on board is not easy. Selling tens of millions of brand-new phones in the first month is not easy.

The proof of the pudding is in the eating. These NFC terminals have been in stores for years, and never became popular. Then Apple Pay went live one week ago, and the iPhone is already the market leader.

A Detailed Look at the CurrentC App Interface 

Josh Constine, writing for TechCrunch:

Thanks to research shared with TechCrunch by Stanford student and developer sleuth Andrew Aude, we have more details on MCX’s plan and a closer look at the CurrentC app.

The reviews of the app on the App Store are a hoot. And because these retailers are shutting off NFC terminals completely to block Apple Pay, the whole thing has united Android and iOS users on Reddit.

Wells Fargo Offering Customers $20 to Try Apple Pay 

Eric Slivka, writing for MacRumors:

In an effort to encourage users to adopt Apple Pay, Wells Fargo has just launched a program offering credits of up to $20 just for trying out the service. Wells Fargo credit card users can receive one-time $20 credits, while debit and prepaid card users can receive $10 credits simply by using their iPhone 6 or 6 Plus to complete an Apple Pay purchase on their cards through November 30.

That’s how much the banks like Apple Pay. They’re giving you money just to try it.

‘As Long as Visa Suffers’ 

Ron Shevlin, writing last month for Snarketing 2.0 on CurrentC:

Furthermore, let’s review again the impetus behind the MCX consortium. If merchants simply needed a place to push out more coupons and drive more business, they could have partnered with Google or Apple. But they didn’t. They set up their own payment processing capabilities, because the real impetus here is avoiding interchange fees.

Interchange fees vary greatly, of course, but it’s fair to estimate that, at a transaction level, the fee ranges from 1% to 5% of the transaction value.

That’s why CurrentC doesn’t work with Visa/Mastercard/Amex. The retailers are trying to create a system that cuts the card networks — and their transaction fees — out of the equation. The problem with that is that, as Tim Cook emphasized in the Apple Pay introduction, people like their credit cards. Credit cards are a lucrative business and a highly competitive market.

Retailers want to cut credit cards out of the equation; consumers don’t. For that reason alone, I see CurrentC as doomed.

Shevlin closes with this anecdote:

At last year’s BAI Retail Delivery conference, I hosted a meeting of CMOs from large FIs, which featured Lee Scott, the former CEO of Walmart (who is a member of MCX). I asked Mr. Scott why, in the face of so many failed consortia before it, would MCX succeed?

He said: “I don’t know that it will, and I don’t care. As long as Visa suffers.”

Apple Pay and Accessibility 

Steven Aquino:

But more than that, Apple Pay has the potential to be such an asset to the disabled. In my case, as someone with low vision and (mild) cerebral palsy, no longer do I have to fumble around my wallet trying to find my credit card or struggle with swiping my card into the terminal. All I do is pull my phone out of my pocket, rest my thumb on the home button, and I’m done. No eye strain, no dexterity issues, nothing. Just tag and go.

Apple Pay doesn’t need a special mode for accessibility. It’s just so simple and easy that the regular mode is highly accessible. And the things that make it accessible are the same things that make it so quick and convenient for those without accessibility needs. That’s good design.

Pixate 

My thanks to Pixate for once again sponsoring this week’s DF RSS feed. Pixate is an amazing design tool for mobile developers. Pixate enables you to visually prototype mobile apps that run natively on iOS and Android. Here’s a comment from an actual Pixate user: “Designing with Pixate is like using the original iPhone for the very first time.” Pixate sounds like magic, but it’s real. If you design or develop mobile apps, take a few minutes and watch the demo at the website and see for yourself.


Retailers Are Disabling NFC to Block Apple Pay

Eric Slivka, reporting for MacRumors:

Earlier this week, pharmacy chain Rite Aid shut down unofficial support for the Apple Pay and Google Wallet mobile payments systems, resulting in an outcry from users who have been testing out Apple’s new system since its launch on Monday. Rite Aid was not an official Apple Pay partner, but the payments system generally works with existing near field communications (NFC) payment terminals anyway, and many users had had success using Apple Pay at Rite Aid stores early in the week.

It now appears that fellow major pharmacy chain CVS is following suit and as of today is shutting down the NFC functionality of its payment terminals entirely, a move presumably intended to thwart Apple Pay. Google Wallet services are obviously also being affected by the move.

These retailers are part of a group (Merchant Customer Exchange, “MCX”) working on an upcoming mobile payment system called CurrentC. Here’s an article about CurrentC by Debbie Simurda, writing for Mainstreet Inc., a point-of-sale provider:

CurrentC mobile payments platform by Merchant Customer Exchange (MCX) is a mobile wallet being developed by a group of major retailers who want greater control of payments, their mobile brand and mobile customer experience. They want to keep more of their customer data, rather than ceding to technology companies. MCX was established in 2012 and currently consists of 59 participating retailers, many large Tier 1 merchants, across all segments. […]

[Update: Not sure why, but Mainstreet Inc. took down the original article. I’m now linking to Google’s cached version of it.]

Here’s how it’s supposed to work:

The application can be downloaded for free from the App Store and Google Play Store. Available for both iOS and Android devices, it is designed to ‘simplify and expedite the customer checkout process by applying qualifying offers and coupons, participating merchant rewards, loyalty programs and membership accounts, and offering payment options through the consumer’s selected financial account, all with a single scan.”

  • Using CurrentC mobile payments the point-of-sale displays a QR code for the customer to read with their phone.

  • The QR code generates the payment token on the smartphone which verifies the shopper’s presence, identity and initiates the transaction between the merchant and the bank.

  • The phone connects with the cloud for authorization and sends the approval to the merchant.

CurrentC doesn’t support the contactless Near Field Communications (NFC) used by Apple Pay.

QR codes. Good luck with that. Plus, CurrentC doesn’t even work with credit cards — it only works with prepaid store cards and debit cards tied directly to your bank account. Apple Pay is built atop the credit card system; CurrentC is a (futile, I say) attempt to eliminate credit card.

What Apple gets and what no one else in the industry does is that using your mobile device for payments will only work if it’s far easier and better than using a credit card. With CurrentC, you’ll have to unlock your phone, launch their app, point your camera at a QR code, and wait. With Apple Pay, you just take out your phone and put your thumb on the Touch ID sensor.

Tim Cook was exactly right on stage last month when he introduced Apple Pay: it’s the only mobile payment solution designed around improving the customer experience. CurrentC is designed around the collection of customer data and the ability to offer coupons and other junk. Here is what a printed receipt from CVS looks like. It looks like a joke, but that’s for real. And that’s the sort of experience they want to bring to mobile payments.

If I’m reading this right, and I think I am, these retailers who are shutting down their NFC payment systems are validating that Apple Pay is actually working, that people are actually using it. And remember, it only works with the month-old iPhones 6. Think about what happens a year or two from now when a majority of iPhones in use are Apple Pay enabled.

Think about what they’re doing. They’re turning off NFC payment systems — the whole thing — only because people were actually using them with Apple Pay. Apple Pay works so well that it even works with non-partner systems. These things have been installed for years and so few people used them, apparently, that these retailers would rather block everyone than allow Apple Pay to continue working. I can’t imagine a better validation of Apple Pay’s appeal.

And the reason they don’t want to allow Apple Pay is because Apple Pay doesn’t give them any personal information about the customer. It’s not about security — Apple Pay is far more secure than any credit/debit card system in the U.S. It’s not about money — Apple’s tiny slice of the transaction comes from the banks, not the merchants. It’s about data.

They’re doing this so they can pursue a system that is less secure (third-party apps don’t have access to the secure element where Apple Pay stores your credit card data, for one thing), less convenient (QR codes?), and not private.

I don’t know that CVS and Rite Aid disabling Apple Pay out of spite is going to drive customers to switch pharmacies (Walgreens is an Apple Pay partner), but I do know that CurrentC is unlikely to ever gain any traction whatsoever. 


Getting an iPad Air 2 on Verizon 

Sam Davies, after having to go to a Verizon retail store to get a SIM for his new iPad Air 2:

Verizon is throwing money away by trying to take control back from Apple. People who don’t follow this stuff are never going to do what I did. They’re going to buy an iPad Air 2 and just choose service from one of the providers on the Apple SIM. Even if they know to go to the Verizon store, they might be turned away by an uninformed clerk.

Verizon is trying to get people to buy tablets from them. Verizon wants to change tablet buying from “buy anywhere” to “buy from your carrier’s store”.

I was under the impression that when you bought an iPad Air 2 from Apple online, you could specify whether you wanted an Apple SIM (AT&T, Sprint, T-Mobile) or Verizon, but no, you can’t. When you order online you only get an Apple SIM, and if you want to use it on Verizon you have to go to either an Apple or Verizon retail store.

I think Davies is right: this is a mistake on Verizon’s part.

Layer Tennis: DKNG vs. DDL 

I’m in the commentator booth for today’s Layer Tennis match, a tag-team match between Dan Kuhlken and Nathan Goldman of DKNG Studios in Los Angeles, and Billy Baumann and Graham Erwin from Delicious Design League in Chicago. Check out the poster design work these guys do — amazing work from both sides.

Get your beverages ready and prepare to get nothing done for the rest of the day. Match starts in about an hour, 2 pm Chicago time.

Update: Just finished. Great match — terrific artwork and a lot of laughs.

AT&T Locks Apple SIM to Their Network 

Apple support document:

Using Apple SIM, you can choose from different cellular carriers and their various programs. The data plans vary by carrier. For instance, in the United States, you can choose a domestic plan from either Sprint or T-Mobile and also pick an alternate plan from the other carrier as needed. When you choose AT&T on iPad Air 2 and iPad mini 3, AT&T dedicates Apple SIM to their network only.

If your Apple SIM becomes dedicated to a specific network and you want to choose from other carrier programs, you can purchase a new Apple SIM from an Apple Retail store.

Sprint and T-Mobile leave the SIM alone.

Markua 

Leanpub:

Markua is a superset of almost all of Markdown that has a strictly defined mapping to book and documentation concepts and that generates PDF, EPUB, MOBI and HTML.

I love these “start with Markdown and build something new on top of it” projects.

‘Backtrace’, Debut Album From James Dempsey and The Breakpoints, Debuts at Number Five on Billboard Comedy Chart 

Dave Mark, writing for The Loop:

James Dempsey is just a regular guy, a Mac and iOS developer who worked at Apple for about 15 years, toiling away on OS X releases Leopard through Lion, the Cocoa frameworks team, and Aperture.

Dempsey is also a songwriter, writing songs with a focus on development, with titles such as Model View Controller and Gonna Needa Pasteboard. Back in 2001, James got the chance to perform a song at WWDC that was received well enough that a yearly tradition was born. His band, James Dempsey and the Breakpoints has been spooning out these developer novelty songs ever since.

“Do what you love” is always good advice. What do you get when you love making music and Cocoa programming? You get this. So great to see it doing well.

Khoi Vinh on Yosemite’s Look and Feel 

Khoi Vinh:

This is true with Yosemite, too. Spend just a bit of time with it, and you can almost picture the iterations to come, when future releases will have fully worked out the visual language and the gestalt of the interface will have cohered to a more advanced state. OS X Balboa and OS X Palisades are going to look great.

In the meantime, though, I find Yosemite lacking in polish, full of awkward decisions and unresolved tensions.

This is probably my favorite Yosemite review that I’ve seen, or at least the one that comes closest to my own thoughts on Yosemite’s visual design. It’s a great start, but it can improve in so many ways.

Regarding contrast, Khoi writes:

My biggest complaint, personally, is that this fresh coat of paint does a poor job on visual contrast. Interface elements are often so light in color and/or so close to one another in color that they “bleed” into each other all the time. The effect is a blown-out look, as if a novice photographer stepped up the exposure on her camera well beyond advisability.

I spent yesterday with “Increase contrast” turned on (System Prefs: Accessibility: Display). It’s a really interesting look — like a modern-day descendant of the original Mac UI from Systems 1-6.

Porno From Apple 

Carl Smith:

It turns out Apple thought the best way to tell us our app could be used to surf porn was to surf for porn using our app. Then send us some pictures and say take a look at these! Except they said, “Please see the attached screenshot for more information.” So with no warning…

CLICK — Well hello there handsome! […]

Apple sent us pornography without trying to mask it and with no warning of what we were going to see. This means they exposed employees of my company to things Apple themselves said was objectionable. How is this acceptable?

Crazy. I can’t help but suspect that this was the result of a mistaken App Store reviewer, not company policy. A mistake, not a policy. But still: crazy, right?

That said, I think Smith could have toned down the get-me-to-the-fainting-couch histrionics.

BBEdit 11 

Solid update to my favorite app of all time. Markdown? Created in BBEdit. My articles on Daring Fireball? The long ones have all been written in BBEdit. Some really nice improvements to syntax coloring in 11.0, and the new “Extract” feature in the Find dialog is a “Where’ve you been all my life?” addition.

As Rich Siegel spoke about at Çingleton a few weekends ago, BBEdit 11 is no longer sold through the Mac App Store. Old-school download only.

(And of course, as usual, the full release notes set the gold standard for detail.)

The Ethics of The Guardian’s Whisper Bombshell 

Ryan Chittum, writing for Columbia Journalism Review:

What The Guardian did was entirely ethical. Whisper told its reporters highly newsworthy facts about its own service. The information was all on the record. The Guardian reported it. It would have been a journalistic lapse for the paper not to have told readers what it had learned.

In fact, even had the sessions been off the record, or as Primack asserts, implicitly private, The Guardian would have had to give serious consideration to burning its sources if it couldn’t otherwise confirm the information. I’d argue that the right of the public to know that it is being gravely misled clearly outweighs the agreement by the paper not to publish that information.

The Difference 30 Years Makes 

Kent Akgungor:

80 of the original Macintosh displays fit within a single Retina 5K display.

Gmail Inbox 

Google at its best: a thorough reimagining of what email should be (along with some imitation-is-the-sincerest-form-of-flattery inspiration from Mailbox). There’s a lock-in element here, because this takes Gmail even further — a lot further — from the concepts of standard IMAP, but how can you improve email in big ways without changing email in big ways?

Interesting too, that it requires a beta invitation and an altogether new app, separate from the regular Gmail app.


The iPad Air 2 (And a Few Cursory Words Regarding the iPad Mini 3)

The relationship between the iPad and the iPhone, performance-wise, has been hard to predict. I often point out that Apple is a company of annual patterns, often predictable. There’s not much of a pattern with regard to how the iPad and iPhone relate to one another.

Two years ago, when the original iPad Mini debuted, it was roughly a year behind its 9.7-inch sibling, the iPad 4. The original Mini had a non-retina display and A5 system-on-a-chip (SoC). In broad strokes, Apple took an iPad 2 and shrunk it to fit in a much smaller form factor. The iPad 4 had a retina display and an A6 SoC — and double the RAM (1 GB vs. 512 MB), a better camera, etc.

Last year, the new models were roughly all on par CPU/GPU-wise, with the A7 SoC running at about the same speed on all three devices: iPad Air, iPad Mini 2, and iPhone 5S. The Air had one small advantage over the other two devices: it was clocked at 1400 MHz instead of 1300 MHz, which gave it about a 5 percent advantage in CPU performance. The iPhone 5S had unique niceties, though, maintaining its clear position as the king of the iOS hill: a far superior camera and Touch ID, to name just two. The Air had better color gamut than the Mini, but I think it was very fair to say (which I did) that they were more or less the same iPad in two different sizes. The main thing you got when you paid the extra $100 for last year’s Air (versus the comparably-equipped Mini) was the size of the display.

This year, all previous patterns are busted.

The new iPad Mini 3 really just gets two things: Touch ID and a gold case option. Really, that’s it. Everything else about it remains unchanged.

The iPad Air 2, though, is entirely new. It’s a thorough refresh, that not only makes it a nice year-over-year improvement over last year’s iPad Air in just about every single regard, but arguably positions it above the iPhones 6 as the top-tier iOS device, period.

Let’s talk performance. The iPhones 6 still have just 1 GB of RAM. The iPad Air 2 has 2 GB. The iPhone’s A8 SoC has 2 billion transistors and two cores. The iPad Air 2’s A8X SoC has 3 billion transistors. According to Geekbench 3, Apple achieved this by going from two CPU cores to three. And the Geekbench benchmark results bear this out:

Geekbench 3 Results

Device Single Core Multi Core
iPad Air 2 1,813 4,539
iPhones 6 1,603 2,866
iPad Air 1 1,472 2,664
iPad 4 770 1,402
11-inch MacBook Air (2011) 1,773 4,137
11-inch MacBook Air (2012) 2,560 5,170
13-inch MacBook Pro (2014) 3,518 7,438

(The iPhone 6 and iPhone 6 Plus are so nearly identical in Geekbench results that I simply averaged the two together under “iPhones 6”.)

The Air 2 is noticeably faster than the iPhones 6 in single-core performance, but it’s simply in an altogether different ballpark in multi-core. I couldn’t get an answer from anyone at Apple regarding whether Geekbench is correct that it’s a three-core CPU,1 but the multi-core results certainly bear that out.

It is remarkable not only that the new iPad Air 2 is faster than the iPhones 6, but also that it’s faster than a three-year-old MacBook Air, and within shooting distance of a two-year-old MacBook Air. It’s more than half as fast as today’s top-of-the-line 13-inch MacBook Pro, especially in multi-core. (Let’s not get carried away regarding this apparent third core. Single-core performance is a better measure for most of the things typical consumers do on an iPad. But still.)

Geekbench is just a benchmark, but I think it’s a fair one for a general comparison of “how fast” machines are, including machines that run entirely different operating systems.

But Geekbench only measures CPU performance — year-over-year, the iPad Air 2 is even more impressive in terms of GPU performance. Apple claims, “The A8X chip has an astonishing 2.5 times the graphics performance of the A7 chip,” and from what I’ve seen, that’s true.

The iPad is no longer following in the wake of the iPhone, performance- and specs-wise. It’s forging ahead. With 2 GB of RAM, it’s a year ahead of the iPhone (we hope) in that department. Performance-wise it’s fast enough to replace a MacBook Air for many, many people. The demos that Apple chose for last week’s event — the Pixelmator image editor and Replay real-time video editor — emphasize that. Those are performance-heavy tasks, and the iPad Air 2 handled them with aplomb.

The other factor is Metal, Apple’s new low-level graphics API, which is (at least for now) iOS-only. Apple promotes it as being 10 times faster than OpenGL. For games and creative productivity apps that take advantage of Metal — and developers of both seem to be buying in — the iPad Air 2 might be on even footing today with the MacBook Air. It really is desktop-PC-level performance.

In short, I don’t think performance is any longer a reason to buy a MacBook Air instead of an iPad Air. The choice comes down to form factor and personal preference. This marks a turning point.2

iPad as Camera

The original iPad in 2010 didn’t even have a camera — not on the front, not on the back. Now, the iPad Air 2 has both a FaceTime camera and a rear-facing (“iSight”) camera that, to my eyes, produces images with quality somewhere between that of the iPhone 5 and 5S. It suffers in low light compared to the 5S, but in sunshine, it’s pretty close.

Apple didn’t anticipate people loving to use their iPads as cameras. I certainly didn’t either. But they do, and now Apple is embracing iPad photography. And for whatever the iPad Air 2 camera lacks optically, it makes up for many things through software. Again, I think the Pixelmator/Replay demos were carefully chosen — not only did they show off the Air 2’s computational performance, they exemplified the sort of apps you might want to use if you’re using the iPad as a camera. Shoot, edit, filter, publish and share — all from one device. You can do the same from an iPhone too, but other than the optical quality of the camera (where the iPhone 6 still has a noticeable edge), the iPad is the better machine for everything else. It’s faster, and its bigger display is better for composing new shots and examining/editing the shots you’ve already taken.

And then there’s the social aspect. The iPad camera has spawned an entirely new class of applications for teachers and coaches. Apple showed a clip of Coach’s Eye during the event last week, to name one very popular example. The iPad’s size enables a teacher and pupil, a coach and player, to share the display in a way that isn’t practical on a phone (even the 6 Plus).

When the iPad debuted in 2010, the primary question was what sort of things would we want to use them for instead of our iPhones and laptops. The answers vary by taste. Email, web browsing, watching video — a lot of the things we used to do on phones and laptops we now do on tablets.

Using the camera, in conjunction with smart software, as an instructional aid is something else: brand-new territory. Something only a tablet is suited for.

Feel

The iPad 3 was the first to go retina, and it was glorious to behold. But at 1.46 pounds, it was not so glorious to just plain hold. Not only was that 50 grams heavier than the iPad 2, it was 0.6 mm thicker. Apple products get thinner and lighter over time, not thicker and heavier. (The iPad 4, released just six months after the 3, was the same size and weight. It had better performances and switched the 30-pin adapter (gross, right?) for Lightning.)

Two years later, the iPad Air 2 is an entire half pound lighter than the iPad 3 was (0.98 pounds, down from 1.46) and 33 percent thinner (6.1 mm, down from 9.4 mm). A one-third reduction in thickness and weight in just two and a half years — with the same battery life, incredible performance increases (see above), and vastly improved cameras. The camera quality deserves special recognition, because, all things considered, the image quality of a camera tends to be inversely proportional to the distance between the lens and the sensor. (That’s why the iPhone 6 has a lens that juts out from the back of its frame.)

Yet the iPad Air 2 got thinner and its camera quality has increased. Part of that is that now that Apple is taking iPad photography more seriously, they’re using more expensive camera components. But part of it is due to things other than the camera lens and sensor. Face detection for auto-focus goes through the A8X’s image signal processor (presumably, the same ISP as on the iPhones 6), and the ISP plays a major role in noise reduction, burst mode, slo-mo, and more.

The end result is a markedly improved iPad, just in terms of it being an object you hold in your hands. It really does feel like we’re getting close to just holding a piece of glass. It’s very thin, very light, and very comfortable to hold. The improved display is a noticeable improvement over all previous iPads. Retina iPhone displays have been laminated to the glass touch screen ever since the first retina model (the iPhone 4, back in 2010). It really does feel like the difference between pixels-under-glass and pixels-on-glass. Now the iPad Air 2 offers the same thing, and it’s gorgeous. Even better, the iPad Air 2 one-ups the iPhone 6, with an anti-reflective coating. It’s quite noticeable, and very welcome. On a dark screen, it’s the difference between being able to see a reflection of my own face on the display, and being able only to see a silhouette of myself. I hope and expect this anti-reflective coating to spread to next year’s new iPhones and iPad Mini. The anti-reflective coating appearing on the iPad Air 2 first is another sign that the “new” iPhone is no longer the recipient of all new model-year improvements.

One other change is worth noting in the Air 2: Apple removed the “side switch” above the volume buttons. It was an on/off toggle that could be set to function as either a silent switch or a rotation lock (configurable in Settings). Now, it’s gone, and both those functions can only be controlled via the swipe-up-from-the-bottom-of-the-screen Control Center. I only ever used it as a silent switch, but I did use it. I’m curious what Apple’s rationale was for getting rid of it, because I thought it was useful.

Personal Preference

Everything Apple is promoting about the Air 2 is true, both in terms of what you can objectively measure, and in terms of how it feels to use it. It’s thinner, lighter, faster, and has a better display and better camera. And, yes, Touch ID is great, especially if you’ve been using it for the last year on your iPhone.

I don’t think I’m going to buy one, though.

For the last two years, my day-to-day iPad has been a Mini. I like the Mini form factor so much that I switched to the original non-retina model in late 2012 even after having used the retina iPad 3 for six months or so. In terms of visual acuity, that was painful. In terms of hold-ability, though, it was a huge win. Last year I didn’t hesitate to stick with the Mini form factor once it went retina.

I spent a lot of time in this review comparing the new Air 2 to the iPad 3/4. I think that’s fair, because normal people aren’t supposed to even consider replacing their iPads on an annual basis. And from what we’re learning as the iPad era marches on, iPad users aren’t even upgrading them as often as they do their iPhones. They’re more like PCs, where people use them for several years. Anyone upgrading from an iPad 3/4 to an iPad Air 2 is going to be delighted. Anyone upgrading from an iPad 2 or original iPad is going to be amazed.

If you already have an iPad Air, it’s obviously a closer call. From the outside, Touch ID looks like the biggest change, but I’d actually rank it behind the improved display (lamination and anti-glare) and CPU/GPU performance in terms of how big a difference it makes in use. And the biggest change of all might be the reduction in weight and thickness. If you hold your iPad for long stretches of time, it really makes a difference.

But I still prefer the Mini form factor. I’m not saying it’s better in general — only that it’s better for me, personally. More than anything else, I mostly read on my iPad. When I do type on my iPad, I tend to do it iPhone-style with just my thumbs. For reading, the Air comes close to being a better iPad for me. After just four days of testing it, my iPad Mini already feels a little thick. But for typing, I’m far more comfortable with the Mini.

Which brings me to the new iPad Mini 3. Apple loaned me one of those to test alongside the Air 2. There’s really not much to review, though. Touch ID and the gold color option really are the only differences from the last year’s iPad Mini 2. Here’s what I wrote last year, in my review of the then-new iPad Air and iPad Mini 2:

So the iPad Air is an excellent year-over-year update over the iPad 4 — double the performance, and a serious reduction in size and weight. But the retina iPad Mini is an almost unbelievable year-over-year update — four times the performance, a retina display (which therefore means four times the pixels), and yet no appreciable difference in size or weight. This is the iPad Mini I expected to see next year, in 2014. But here it is today, in my hand.

Turns out I was right — we did get this year’s iPad Mini a year early. And now we still have it. But that’s OK. I think the sort of person who prefers the Mini form factor is less likely to be using their iPad in the ways that the iPad Air 2 is improved. (Anecdotally, most iPad photographers I see in the real world are using 9.7-inch iPads, not the Mini.) And the sort of iPad users who are pushing the performance limits of the platform are the sort of people who’ve preferred the 9.7-inch models all along. In short, I think the Mini really is more of a pure consumption device, and the Air is more of an alternative to a MacBook.

Choosing a Model

I’ve seen criticism that Apple now offers too many iPad models to choose from. The array of iPads for sale — three generations, two sizes, four storage tiers (16/32/64/128), and cellular-vs.Wi-Fi-only — is certainly not simple. But I don’t think it’s that tough for a would-be iPad buyer to decide. I’d say there are only four questions:

  1. What size — Mini or Air?
  2. What color?
  3. Cellular?
  4. How much more money do you want to spend?

If you answer yes to question 3, you have to answer another question: Which carrier? But with Apple SIM, that’s no longer a long-term commitment unless you choose Verizon.

Question 4 is the tricky one, because you have to evaluate multiple factors, all of which cost additional money: performance, Touch ID, thinness/weight, and of course storage capacity.

It’s not so much that Apple has complicated the iPad lineup, as that they’ve expanded it downward into lower price points. They now have models ranging from $249 (the A5-based original iPad Mini, a.k.a. the zombie iPad) to $829 (the 128 GB cellular Air 2). At any given price point, there aren’t many decisions to make beyond color. I don’t know that that’s any harder a decision to make than buying a MacBook, especially once you factor in the various build-to-order upgrades that MacBooks offer.

Storage Tiers

On that last point, I’ll reiterate what I wrote a few weeks ago regarding the iPhone lineup. Apple should not be selling 16 GB iPads. The starting tier for typical consumers should be 32 GB. There’s just not enough usable space on a 16 GB iOS device to do the things Apple has worked so hard to make easy to do. High-def slo-mo video? Panoramic photos? Console-quality games? Those things all consume large amounts of space.

I heard from a few DF readers in education and the enterprise who said that their organizations buy 16 GB iPads and they all have plenty of free space to spare. It’d be a waste to force them to buy 32 GB models. I have no doubt that’s true. And I have no doubt there are millions of consumers for whom 16 GB is more than enough storage. But I don’t think it’s enough for the majority of typical iPad users, and that’s what matters.

I also understand the product marketing angle. That there are a lot of people who will look at the 16 GB models, see that they can get four times the storage for just $100 more, and buy the 64 GB model instead — when they would’ve bought the base model if it were 32 GB. I get it. There’s no doubt in my mind it’s good short-term business sense to go with a 16/64/128 lineup instead of 32/64/128. But Apple is not a short-term business. They’re a long-term business, built on a relationship of trust with repeat customers. 16 GB iPads work against the foundation of Apple’s brand, which is that they only make good products.

Apple has long used three-tier pricing structures within individual product categories. They often used to label them “Good”, “Better”, and “Best”. Now, with these 16 GB entry-level devices, it’s more like “Are you sure?”, “Better”, and “Best”. Fine, keep the 16 GB models around for expert business and education buyers who know that they really don’t need more storage space. But don’t put devices on the tables in Apple retail stores that you wouldn’t recommend as a good product and good value to typical customers.

If you’re on the fence about buying a 16 or 64 GB new iPad, especially the Air 2, I strongly encourage you to spring the extra $100 for the 64 GB. You’ll thank me later. 


  1. “Apple claims that the A8X has three billion transistors, compared to two billion on the iPhone 6’s A8. Is that because it includes a third core?”

    Pause. “We’re not talking about that sort of detail regarding the A8X.”

    “Would you call that an interesting question?”

    Laughs. “You always ask interesting questions.” 

  2. These CPU and GPU performance gains are all thanks to Apple’s own in-house chip design team. And Metal is all-Apple. They’re not sharing these chips or APIs with anyone else. It could well turn out to be a temporary historical blip, but at the moment, it looks like one company, Apple, is single-handedly pulling away from the entire rest of the industry in terms of computing performance and efficiency. 


World Series Ballparks Are the First Pro Sports Venues to Support Apple Pay 

For the record, I’m rooting for Kansas City.

The Ikealook Hotel 

Speaking of Kubrick, Ikea has a little fun for Halloween.


Note to Self: It’s the Storage Space, Stupid

Last night I speculated that the slow uptake of iOS 8 was about people not trusting Apple with iOS software updates — too many bugs, and too many friends and family members talking about those bugs. I still think there’s something to that angle.

But it’s very clear that I was wrong about what the primary factor is. The simple answer was staring me right in the face. It’s all about the over-the-air update requiring 5 GB of free storage space, and many people not having that much free space, and not knowing how or simply not wanting to deal with it.

I don’t think I have ever received so much reader feedback on a post in the history of Daring Fireball. Hundreds of emails. Dozens and dozens of replies on Twitter. All of them saying the exact same thing: that either they themselves or people they know want to upgrade to iOS 8 but haven’t yet or can’t because the OTA software update won’t fit on their devices.

Jonathan Hoover puts it well:

iOS 8 OTA update requires about 5GB of free space on the device. Most people, especially those who wouldn’t update until they get the badge on the settings app, don’t have 5GB free on their iPhone. They have no idea they can plug their iPhone into their computer and iTunes will update it. They don’t know they can free up space by downloading their pictures and videos to their computer. 

iPhone makes it so easy for casual users to take gigabytes of photos and videos but nearly impossible for those users to know what to do with them.

This is a serious problem for Apple, because all those 16 GB devices (let alone the 8 GB ones) aren’t going to suddenly gain more free storage space on their own. A lot of these devices might never get updated to iOS 8, but would if the OTA software worked. Unless they can rejigger the OTA software update to require less free space, iOS 8’s adoption rate might lag permanently.1

Which in turn brings to mind one of the closing paragraphs of my review of the new iPhones 6:

But I don’t understand why the entry level storage tier remained at a meager 16 GB. That seems downright punitive given how big panoramic photos and slo-mo HD videos are, and it sticks out like a sore thumb when you look at the three storage tiers together: 32/64/128 looks natural; 16/64/128 looks like a mistake. The original iPhone, seven years and eight product generations ago, had an 8 GB storage tier. The entry-level iPhones 6 are 50 times faster than that original iPhone, but have only twice the storage capacity. That’s just wrong. This is the single-most disappointing aspect of the new phones.

iOS itself takes up about 4 GB, so these 16 GB devices only have about 12 GB free right out of the box. If there is any way that Apple could have brought the base model storage up to 32 GB with the new iPhones, they should have. And it’s inexcusable that they’re still selling new devices with only 8 GB of storage.

If this decision was made simply in the interest of profit margins, and/or to nudge would-be entry-level-model buyers to the more expensive 64 GB mid-range models, whatever money Apple is making from this is not worth it, in the long run, compared to the collective goodwill they’re losing and the frustration they’re creating. 


  1. One small thing Apple could do: when alerting the user that there isn’t enough space to install the update, they could provide a link to this support article — “Resolve issues with an over-the-air iOS update” — which is actually quite helpful. 


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