Gizmodo: ‘Horror Stories From the Samsung Galaxy Note 7 Flight Ban’ 

Story from a Gizmodo reader:

At the security checkpoint as a husband/partner was saying goodbye to his wife/partner, she gave her phone to him because she thought she couldn’t take it on the plane. It was a Galaxy S5 or S6, I couldn’t really tell, but definitely not a Note. So lots of confusion. Finally, we are putting a lot of faith in flight attendants who don’t know the difference between a laptop and a tablet let alone a nuanced issue like what’s happening with the Note. I wouldn’t be surprised if we lose access to our cell phones pre-take off again as a result of Samsung’s fuckup.

Saturday Night Live had a joke this weekend about “Samsung Galaxy 7’s” — without the “Note”. It’s really easy to be confused by this. I really do worry that this fuckup is going to lead to all devices being banned from use on flights.

Update: Worse for Samsung would be a ban on all “Samsung” or even just “Galaxy” phones. Here’s a recording of a Lufthansa pilot forbidding the use of all “Galaxy S7” phones.

Bloomberg: ‘How Apple Scaled Back Its Titanic Plan to Take on Detroit’ 

Mark Gurman and Alex Webb, writing for Bloomberg:

By the end of 2015, the project was blighted by internal strife. Managers battled about the project’s direction, according to people with knowledge of the operations. “It was an incredible failure of leadership,” one of the people said. In early 2016, project head Steve Zadesky, a former Ford Motor Co. engineer and early iPod designer, left Titan. Zadesky, who remains at Apple, declined to comment.

Zadesky handed the reins to his boss, Dan Riccio, adding to responsibilities that already included engineering annual iPhone, iPad, and Mac refreshes. Bob Mansfield, a highly regarded manager who helped develop the original iPad, returned in April from a part-time role at Apple to lead the team.

About a month later, Mansfield took the stage in a Silicon Valley auditorium packed with hundreds of Titan employees to announce the strategy shift, according to people who attended the meeting. Mansfield explained that he had examined the project and determined that Apple should move from building an outright competitor to Tesla Motors Inc. to an underlying self-driving platform.

Making a platform that Apple would, I can only suppose, license to actual car makers doesn’t sound anything like Apple at all. I’m not disputing Gurman and Webb’s reporting, I’m just pointing out that if true, it’s the most un-Apple-like project in the company’s history.

There are ways to square this story with Apple’s traditional integrated approach. Perhaps they’re thinking, Do the software first, see if we can do something worth making, and if so, buy a car company. But even that doesn’t sound like Apple.

Marco Arment:

Even if only the big-picture story is correct and every detail is wrong, Project Titan makes no sense to me now.

The Talk Show: ‘Kicking Dirt on Them While They’re on Fire’ 

Special guest Ben Thompson returns to the show. Topics include voice control with AirPods, how to get your entire music library onto an iPhone while using iCloud Music Library, Apple Watch durability, the Dash/App Store controversy, the disappointing and frustrating state of Siri and voice-driven AI assistants, Google’s new Pixel phones and the strategy behind them, Snap’s (née Snapchat) Spectacles (and why they’re nothing like Google’s ill-fated Glass), and more.

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Peter Thiel to Donate $1.25 Million in Support of Donald Trump 

David Streitfeld, reporting for the NYT:

Peter Thiel, true to his reputation as the most contrarian soul in Silicon Valley, is doubling down on Donald J. Trump.

The only prominent supporter of the Republican candidate in the high-tech community, Mr. Thiel is making his first donation in support of Mr. Trump’s election. He will give $1.25 million through a combination of super PAC donations and funds given directly to the campaign, a person close to the investor said on Saturday.

Politics aside, this seems like a bad investment at this point.

Mod Turns Samsung Galaxy Note 7 Into a Weapon in Grand Theft Auto 5 

You can’t buy product placement like this.

SQLPro — Database Management Apps for Mac 

My thanks to Hankinsoft Development for sponsoring this week’s DF RSS feed to promote SQLPro. SQLPro offers easy to use, feature-rich database clients for Microsoft SQL Server, Postgres, MySQL, Oracle, and SQLite databases. These are true native Mac apps — way faster, and way nicer than anything based on Java. SQLPro is great for creating new databases, editing schema, browsing and searching data in existing databases, and much more.

If you’re a developer looking for a native SQL management app, check out their website for more information, and download a seven-day free trial. When you’re ready to buy, use coupon code GRUBER to save 20 percent.

How the Cleveland Indians Got Their Name 

Joe Posnanski:

When I was a kid, it was an accepted fact that the Cleveland Indians were named to honor a Native American player named Louis Sockalexis.

When I was older, it was an accepted fact that the Cleveland Indians DID NOT name the team for Sockalexis, and that whole story was an invention to cover up for the nickname’s racist origins.

And, as I wrote in the even longer piece, neither one is quite fact. The truth is not exactly in the middle either; it sort of floats from side to side like a balloon dancing in the wind.

The New York Times’s General Counsel Responds to Donald Trump’s Threat of a Lawsuit 

Bracing.

Tesla Increases Its Lead on the U.S. Luxury Sedan Market, Beating Mercedes, BMW, and Audi 

Fred Lambert:

Tesla shocked the industry earlier this year when it confirmed having delivered 25,202 Model S sedans in the U.S. in 2015, which gave the company a 25% market share in the premium sedan market. For the first time, Tesla had surpassed market leaders like BMW and Mercedes. Furthermore, every single other large luxury sedan has seen its sales decrease during the same period.

Now the electric automaker is increasing its lead on the US luxury sedan market to such a point that the Model S is now twice as popular as the Mercedes S-Class or the BMW 7-Series. Tesla is literally selling more all-electric sedans in the US than Mercedes and BMW are selling S-Class and 7-Series combined.

I’m surprised at how few of these cars are sold overall, but it’s amazing that Tesla has already taken a commanding lead.

Verizon Says Its Pixel Phones Will Get Updates at the Same Time as Google’s 

Ron Amadeo:

A Verizon spokesperson has reached out to Ars with the following corrections about its version of the Pixel:

“First and foremost, all operating system and security updates to the Pixel devices will happen in partnership with Google. In other words, when Google releases an update, Verizon phones will receive the same update at the same time (much like iOS updates). Verizon will not stand in the way of any major updates and users will get all updates at the same time as Google.

Also, the Verizon version of the Google Pixel is carrier unlocked, so you can use it where ever you like. Finally, we have three apps pre-installed on the phone Go90, My Verizon (which is your account management tool) and Verizon Messages (your messaging app). As you noted, all three can easily be uninstalled by the user.”

Assuming this pans out, it’s the closest anyone has gotten to Apple’s total control over the software on its phones. The only difference: the (removable) pre-installed Verizon crapware apps.

Rene Ritchie: ‘Solving for Dash’ 

Rene Ritchie:

You’ll be able to hear a deeper discussion on this between Michael Gartenberg, Serenity Caldwell, special guest James Thomson, and myself on the Apple Talk podcast very soon, but here’s the consensus: Restore the developer account associated with Dash and put Dash back on the App Store. Leave the linked account banned. Monitor Dash going forward the way any other app has been monitored. And that’s it.

I think Apple already threw him his lifeline and he decided to tie it around his neck. Apple offered to do just what Rene is asking them to do, and in return only wanted Popescu to explain the circumstances that led Apple to reasonably (and perhaps correctly) assume both accounts were his.

Update: Dash developer Bogdan Popescu has given his “full story” in a statement to iMore, blaming his mother for the App Store fraud.


Walt Mossberg: ‘Why Does Siri Seem So Dumb?’

Walt Mossberg:

So why does Siri seem so dumb? Why are its talents so limited? Why does it stumble so often? When was the last time Siri delighted you with a satisfying and surprising answer or action?

I have an answer for this: when I discovered during the NBA playoffs that Siri can tell you the Vegas betting odds for sporting events.

In recent weeks, on multiple Apple devices, Siri has been unable to tell me the names of the major-party candidates for president and vice president of the United States. Or when they were debating. Or when the Emmy awards show was due to be on. Or the date of the World Series. […]

Google Now, on the same Apple devices, using the same voice input, answered every one of these questions clearly and correctly. And that isn’t even Google’s latest digital helper, the new Google Assistant.

If you try most of these broken examples right now, they’ll work properly, because Apple fixed them after I tweeted screenshots of most of them in exasperation, and asked the company about them.

Indeed, Siri now knows the date and time of the next U.S. presidential debate, but where Siri fundamentally falls apart is its inability to maintain context and chain together multiple commands. Here was my interaction trying this just now, transcribed exactly as Siri heard me:

Me: When is the next presidential debate?1

Siri: The third 2016 presidential debate will take place from 9:00pm to 10:30pm ET on Wednesday, October 19 at the University of Nevada in Las Vegas, Nevada.

Me: OK add it to my calendar.

Siri: OK, tell me the date and time of your event.

Me: Add the next presidential debate to my calendar.

Siri: I didn’t find any appointments about ‘presidential debate’ in the next three months.

Another attempt:

Me: When is the next presidential debate?

Siri: The third 2016 presidential debate will take place from 9:00pm to 10:30pm ET on Wednesday, October 19 at the University of Nevada in Las Vegas, Nevada.

Me: Remind me about it one hour before it starts.

Siri: OK, I’ll remind you to ‘It starts’. When would you like to be reminded?

Five years in, this seems like a reasonable (and useful) thing to expect Siri to be able to do.2

Mossberg:

For instance, when I asked Siri on my Mac how long it would take me to get to work, it said it didn’t have my work address — even though the “me” contact card contains a work address and the same synced contact card on my iPhone allowed Siri to give me an answer.

Similarly, on my iPad, when I asked what my next appointment was, it said “Sorry, Walt, something’s wrong” — repeatedly, with slightly different wording, in multiple places on multiple days. But, using the same Apple calendar and data, Siri answered correctly on the iPhone.

These sort of glaring inconsistencies are almost as bad as universal failures. The big problem Apple faces with Siri is that when people encounter these problems, they stop trying. It feels like you’re wasting your time, and makes you feel silly or even foolish for having tried. I worry that even if Apple improves Siri significantly, people will never know it because they won’t bother trying because they were burned so many times before. In addition to the engineering hurdles to actually make Siri much better, Apple also has to overcome a “boy who cried wolf” credibility problem.

I think “assistant” is the exact right term for this class of software. But I can’t imagine how stupid an actual human assistant would have to be not to understand a request like “Find out when the next debate is and put it on my calendar.” 


  1. Even worse: If I ask “When is the next US presidential debate?” (note the “US”), Siri parses it correctly but instead of answering, falls back to an offer to display search results from the web. It seems wrong that a more specific query would fail. ↩︎

  2. To be fair, I tried the same two-step sequence (when’s the next debate?; add it to my calendar) with Google Assistant running in the Allo app on Android, and it failed in the same way. I remain unconvinced that Siri is behind the competition, and even if it is, I don’t think it’s by much. ↩︎︎


Samsung’s Explosion-Proof Note 7 Return Packaging 

Here’s a clever design that Samsung didn’t copy from Apple.

‘Packed It With So Much Innovation’ 

The concluding paragraphs of Brian X. Chen and Choe Sang-Hun’s report for The New York Times on how Samsung came to the decision to completely abort the Galaxy Note 7:

“It was too quick to blame the batteries; I think there was nothing wrong with them or that they were not the main problem,” said Park Chul-wan, former director of the Center for Advanced Batteries at the Korea Electronics Technology Institute, who said he reviewed the regulatory agency’s documents.

It did not help that the hundreds of Samsung testers trying to pinpoint the problem could not easily communicate with one another: Fearing lawsuits and subpoenas, Samsung told employees involved in the testing to keep communications about the tests offline — meaning no emails were allowed, according to the person briefed on the process.

Mr. Park said he had talked with some Samsung engineers but none seemed to know what happened, nor were they able to replicate the problem. Replication would have been quick and easy if the problem was with the chip board and designs, he said.

“The problem seems to be far more complex,” Mr. Park said in a phone interview. “The Note 7 had more features and was more complex than any other phone manufactured. In a race to surpass iPhone, Samsung seems to have packed it with so much innovation it became uncontrollable.”

“Packed it with so much innovation it became uncontrollable” is a very odd quote to include. This sounds more like a statement from Samsung PR than from an objective outsider. And you would think that a company-wide edict to keep all communication about the investigation offline would merit more than a passing reference.

The Gender Divide 

Nate Silver, FiveThirtyEight:

But it seems fair to say that, if Trump loses the election, it will be because women voted against him. I took a look at how men and women split their votes four years ago, according to polls conducted in November 2012. On average, Mitt Romney led President Obama by 7 percentage points among men, about the same as Trump’s 5-point lead among men now. But Romney held his own among women, losing them by 8 points, whereas they’re going against Trump by 15 points.

That’s the difference between a close election — as you’ll remember, those national polls in late 2012 showed the race neck-and-neck — and one that’s starting to look like a blowout.

Includes rather stark maps showing what the Electoral College would be like if only women voted (massive Clinton landslide) or if only men voted (solid win for Trump).

John Scalzi: ‘Trump, the GOP, and the Fall’ 

John Scalzi:

But note well: Donald Trump is not a black swan, an unforeseen event erupting upon an unsuspecting Republican Party. He is the end result of conscious and deliberate choices by the GOP, going back decades, to demonize its opponents, to polarize and obstruct, to pursue policies that enfeeble the political weal and to yoke the bigot and the ignorant to their wagon and to drive them by dangling carrots that they only ever intended to feed to the rich. Trump’s road to the candidacy was laid down and paved by the Southern Strategy, by Lee Atwater and Newt Gingrich and Karl Rove, by Fox News and the Tea Party, and by the smirking cynicism of three generations of GOP operatives, who have been fracking the white middle and working classes for years, crushing their fortunes with their social and economic policies, never imagining it would cause an earthquake. […]

But they don’t control Trump, which they are currently learning to their great misery. And the reason the GOP doesn’t control Trump is that they no longer control their base. The GOP trained their base election cycle after election cycle to be disdainful of government and to mistrust authority, which ultimately is an odd thing for a political party whose very rationale for existence is rooted in the concept of governmental authority to do. The GOP created a monster, but the monster isn’t Trump. The monster is the GOP’s base. Trump is the guy who stole their monster from them, for his own purposes.

Remember that a year ago, no one in the Republican establishment thought Trump had a chance of winning the primary — and then he wound up winning it rather easily. His path to the Republican nomination was actually easier than Hillary Clinton’s.

Democracy is entirely based on political compromises. The Trumplican base sees any sort of compromise as a betrayal.

See also: Scalzi’s endorsement of Hillary Clinton, every single word of which I agree with.

Samsung to Permanently Discontinue Galaxy Note 7 Smartphone 

The Wall Street Journal:

Samsung Electronics Co. said on Tuesday that it is discontinuing its embattled Galaxy Note 7 smartphone, pulling the plug on a product whose botched recall has brought headaches to consumers and damaged the Samsung brand.

Samsung said in a filing with South Korean regulators that it would permanently cease production and sales of the device, following a string of reported incidents in which supposedly safe replacements of the smartphone overheated and in some cases caught fire.

“Taking our customer’s safety as our highest priority, we have decided to halt sales and production of the Galaxy Note 7,” the company said.

Horace Dediu:

Hmm. I wonder if we will soon see a quarter when one phone maker captures 100% of the profit in the industry.


Apple Responds to Dash Controversy

Jim Dalrymple, on the Dash/App Store affair:

Apple’s anti-fraud team has apparently been working with the developer for some time to stop fraudulent positive reviews, and negative reviews on competitors’ accounts. According to Apple, all attempts to work with the developer have failed, resulting in the account being terminated.

“Almost 1,000 fraudulent reviews were detected across two accounts and 25 apps for this developer so we removed their apps and accounts from the App Store,” Apple spokesperson, Tom Neumayr, said in a statement provided to The Loop on Monday. “Warning was given in advance of the termination and attempts were made to resolve the issue with the developer but they were unsuccessful. We will terminate developer accounts for ratings and review fraud, including actions designed to hurt other developers. This is a responsibility that we take very seriously, on behalf of all of our customers and developers.”

It’s really important to note that this has been going on for quite some time — it’s not a quick decision that Apple made on the spur of the moment last week. In fact, a warning was first sent to the developer two years ago, but the behavior did not change.

From what I’ve been told by sources at Apple, it’s not about Dash, which is a very popular app (and deservedly so). It’s about the other 20-some apps from the same developer, which he apparently published through one or more different developer accounts. I think one reason why the developer community has rallied behind this developer is that the account for Dash had no other apps associated with it. Now that this story is breaking, the developer community is uncovering some of these apps. Most of them are generic consumer utility apps.

I quibble with Dalrymple’s headline: “Apple Responds to Dash Controversy With Proof”. Apple claims they have proof, but they’re not showing it — it’s Apple’s word against the developer’s. Part of this, I think, is that Apple doesn’t want to reveal how their anti-fraud systems work. Part of it too, though, is that they want to protect the privacy of their communications with the developer over the years that they’ve been accusing him of fraud. Quite frankly, Apple doesn’t want to slime him. For example, note that their public statement does not address him by name.

Apple typically lets accusations like this slide. It’s a no-win situation for Apple, publicity-wise: let an accusation stand unanswered and Apple looks like the App Store is run like a banana republic, but if they dispute it, they face the optics of a hundred-billion-dollar Goliath punching down against a small indie developer. This case with Dash gained enough attention that I think they felt they had to respond. Too many developers believed that Apple acted capriciously, when in fact, according to Apple, this was the culmination of a years-long dispute.

One side or the other is lying here. And Apple is adamant that it’s not them.

Around the Web

Marco Arment:

I’m glad our community assumed the best of another developer and pressured Apple to justify this severe action. We should now accept that they have.

The public often doesn’t get the full story behind decisions and changes they see, but it’s usually not for sinister reasons — it’s often just someone taking the high road and letting another party save face.

Brent Simmons:

Apple states that nearly 1,000 fraudulent reviews were detected — and that they’d given the developer notice and had tried to resolve the issue with him.

If this is true, then it would be hard to say that Apple has done anything wrong. In fact, we want Apple to notice fraudulent reviews (since they harm consumers and other developers), get them removed, and work things out with the developer.

Major update

Dash developer Bogdan Popescu has responded:

What I’ve done: 3-4 years ago I helped a relative get started by paying for her Apple’s Developer Program Membership using my credit card. I also handed her test hardware that I no longer needed. From then on those accounts were linked in the eyes of Apple. Once that account was involved with review manipulation, my account was closed.

I was not aware my account was linked to another until Apple contacted me Friday, 2 days after closing my account. I was never notified of any kind of wrongdoing before my account was terminated.

What Apple has done: on Friday they told me they’d reactivate my account if I’d make a blog post admitting some wrongdoing. I told them I can’t do that, because I did nothing wrong. On Saturday they told me that they are fine with me writing the truth about what happened, and that if I did that, my account would be restored. Saturday night I sent a blog post draft to Apple and have since waited for their approval.

The story, as best as I can figure out: there are two developer accounts tied to the same credit card, bank account, test devices, and “com.kapeli.*” bundle ID. According to Popescu, the non-Dash account was run by a relative of his, and Popescu was unaware of the review fraud they were committing and unaware that Apple considered that account linked to his own, the one used for Dash.1 Apple’s anti-fraud warnings were all given to the account controlled by Popescu’s relative, and according to Popescu, he was never notified, neither by Apple nor his relative. Neither side is disputing that one of the accounts here was involved with App Store review fraud.

Popescu concludes his response by publishing a recording of a phone call with an Apple representative. Popescu did himself no favors by doing so. For one thing, it’s a breach of trust. But for another, I think Apple comes off well in this recording. They’re bending over backwards to give Popescu another chance and have his account reinstated.

Marco Arment, in an update:

We don’t know what happened between that call and Apple’s statements tonight. I’m guessing Popescu and Apple couldn’t reach an agreement over the wording of the public story, but I think what Apple asked for in that phone call was extremely reasonable.

It seems like Popescu somehow snatched defeat from the jaws of victory. A strange story has gotten a lot stranger. What I don’t get is why Apple went public today, even though Popescu claims to have sent them a draft statement over the weekend and never heard back.

Matt Drance:

Apple developers: the only thing you know right now is that you don’t know everything. That is the only lesson from this Dash mess. 


  1. If, as Popescu claims the two accounts were run by two different developers, it would explain the extreme discrepancy in quality. The account that committed review fraud was publishing dozens of, well, rather junky looking apps of dubious utility. The other account only published two apps: Dash for Mac and Dash iOS, both of which are of outstanding quality and utility. It’s circumstantial and obviously subjective, but one account looks like a huckster and the other looks like that of a developer with high integrity. ↩︎


Samsung Says It Is ‘Adjusting’ Note 7 Supply Due to Fire Reports 

CNBC:

Samsung Electronics said on Monday it is adjusting shipment volumes for Galaxy Note 7 smartphones due to reports of some of the devices catching fire. Samsung, in a statement, said the adjustments were being made in order to conduct in-depth inspections and to improve quality control. The firm did not elaborate further.

Where by “adjusting shipment volumes” they mean “ceasing production”.

Tito 

My thanks to Tito for sponsoring this week’s DF RSS feed. Tito is the best ticketing system I’ve ever seen. I’ve used it as an attendee, registering for conferences that use Tito, and I’ve used it as an event host, for my live episodes of The Talk Show.

Tito supports Apple Pay and Apple Wallet, and they’re about to ship a brand new iOS check-in app. Everything about it is really well designed.

To say thanks to everyone who has supported them in the last few years, they’re giving away €200 in Tito credit to all customers, old and new. No questions asked, this week only. Just use coupon code GRUBER.

Microsoft to Hold Windows 10 Event on October 26 in New York 

Paul Thurrott:

As expected, Microsoft will hold a major press conference on October 26, 2016 in New York City. And while details are vague at this point, it’s fair to say that the rumors we’ve heard so far are almost certainly correct.

I’ve received an email invitation to the event, but its a bit vague. So here’s what I’ve heard from my sources.

That’s one day before Apple’s event to announce new MacBooks on Thursday 27 October — if Apple moved its earnings from the 27th to the 25th to make room for an event.

After Samsung Galaxy Southwest Airlines Incident, Verizon, Sprint, AT&T, and T-Mobile Now Offer Exchange Options for Galaxy Note 7 Replacement Models 

At this point Samsung ought to just recall them all and scrap the product. Who can trust one if even the replacements are dangerous fire hazards?

U.S. Court Reinstates Apple $120 Million Patent Win Over Samsung 

Reuters:

The court said that there was substantial evidence for the jury verdict related to Samsung’s infringement of Apple patents on its slide-to-unlock and autocorrect features, as well as quick links, which automatically turn information like addresses and phone numbers into links.

Friday’s decision was made by the full slate of judges on the U.S. Court of Appeals for the Federal Circuit in Washington, D.C. In an 8-3 ruling, the judges said that a previous panel of the same court should not have overturned the verdict last February.

This case is so old, even Apple isn’t using slide-to-unlock anymore.

The Value of Twitter 

Dave Winer:

When people say Twitter, the company, is a lost cause they are out of their minds or don’t understand systems. Twitter works. There’s a company behind it that makes it work. The service has a lot of value, not just as servers, but that it’s all together in one place. If that were to break it could never be replaced. Look at the void left after Napster’s demise for a clue. Set us back 20-30 years.

Exactly.

Bruce Schneier: ‘We Need to Save the Internet From the Internet of Things’ 

Bruce Schneier, writing for Motherboard:

What was new about the Krebs attack was both the massive scale and the particular devices the attackers recruited. Instead of using traditional computers for their botnet, they used CCTV cameras, digital video recorders, home routers, and other embedded computers attached to the internet as part of the Internet of Things.

Much has been written about how the IoT is wildly insecure. In fact, the software used to attack Krebs was simple and amateurish. What this attack demonstrates is that the economics of the IoT mean that it will remain insecure unless government steps in to fix the problem. This is a market failure that can’t get fixed on its own.

Schneier’s reasoning for calling for government intervention is simple: The market won’t fix this because neither the buyer nor the seller cares.

Inside Apple’s Lightning Audio Adapter 

Jeff Suovanen, with some gorgeous X-ray photography of Apple’s headphone jack dongle:

But it appears Apple’s engineers did their job, and this tiny adapter performs better than most people expected or even thought possible.

Why did they do it? Was it worth it? Will other manufacturers copy it?

If you have to ask “Why did they do it?”, you just don’t get Apple.

The Talk Show: ‘A Murder of Eeros’ 

New episode of America’s favorite 3-star podcast, The Talk Show, with special guest Matthew Panzarino. Topics include Google’s “Made by Google” hardware announcements (the Pixel phones, Google Wi-Fi routers, their Amazon Echo competitor Google Home), mobile photography, Samsung’s acquisition of Viv, and more.

Apple Pulls Bizarre ‘Orchard’ Web Page Promoting Entry Level Marketing Jobs 

Last night a web page at apple.com/the-orchard/ appeared. It is now gone. The entirety of the page was this image — text rendered in a PNG like a web page in 1996. A couple of glaringly obvious problems with this:

  • Using a big long PNG image as a web page is ridiculous.
  • The image only looked “right” when viewed on an iPhone. On larger displays it looked terrible.
  • The text of the web page reads like ad agency hot air. It’s bullshit.
  • That crude “O” with a leaf on the top to make it look like the Apple logo. What the holy hell was that? Who thought that was OK?

Something weird happened here.

Samsung Acquires Viv, a Next-Gen AI Assistant Built by Creators of Apple’s Siri 

Matthew Panzarino, reporting for TechCrunch:

Samsung has agreed to acquire Viv, an AI and assistant system co-founded by Dag Kittlaus, Adam Cheyer and Chris Brigham — who created Siri, which was acquired by Apple in 2010. The three left Apple in the years after the acquisition and founded Viv in 2012. Pricing information was not available, but we’ll check around.

Viv has been billed as a more extensible, powerful version of Siri.

Viv will continue to operate as an independent company that will provide serves to Samsung and its platforms.

Huge score for Samsung. Does anyone disagree that AI assistant technology is table stakes for the next decade?

Tim Culpan: ‘HTC, You Loser’ 

Tim Culpan, in his column for Bloomberg:

Google, of Android operating system fame, released its first Pixel smartphones Tuesday to replace its Nexus lineup. HTC has been selected to assemble the device, becoming for Google what Foxconn is to Apple. “Google has done the design work and a lot of the engineering,” the Mountain View-based company’s hardware chief Rick Osterloh told Bloomberg News.

Ouch! That’s gotta hurt. After spending years building its design and engineering chops, HTC has been demoted to water boy. Supplying Google with smartphones isn’t a victory — it’s an embarrassing end to HTC’s decade-long campaign to break out of that contract-manufacturing business and stand on its own two feet.

Android Police: ‘Huawei Passed on Chance to Produce Pixel Phones, U.S. Division Badly Struggling’ 

David Ruddock, writing for Android Police:

Fast-forward shortly after the Nexus 5X and 6P launched, and Google began talks with Huawei to produce its 2016 smartphone portfolio - allegedly up to three phones, not just the two we ended up with. It’s unclear if they would have been branded Pixel, Nexus, or both (e.g., two Pixels and a cheaper Nexus). Google, though, set a hard rule for the partnership: Huawei would be relegated to a manufacturing role, producing phones with Google branding. The Huawei logo and name would be featured nowhere on the devices’ exteriors or in their marketing, much like the Pixel phones built by HTC that we’ll see unveiled tomorrow. According to our source, word spread inside Huawei quickly that global CEO Richard Yu himself ended negotiations with Google right then and there. Huawei was off the table for the new smartphones. Google’s “plan B” — HTC — ended up winning the contract.

It speaks to how far HTC has fallen that they’re now accepting a position akin to that of Foxconn — simply a manufacturer.

Replacement Samsung Galaxy Note 7 Phone Catches Fire on Southwest Plane 

Jordan Golson, reporting for The Verge:

More worryingly, the phone in question was a replacement Galaxy Note 7, one that was deemed to be safe by Samsung. The Verge spoke to Brian Green, owner of the Note 7, on the phone earlier today and he confirmed that he had picked up the new phone at an AT&T store on September 21st. A photograph of the box shows the black square symbol that indicates a replacement Note 7 and Green said it had a green battery icon.

Green said that he had powered down the phone as requested by the flight crew and put it in his pocket when it began smoking. He dropped it on the floor of the plane and a “thick grey-green angry smoke” was pouring out of the device. Green’s colleague went back onto the plane to retrieve some personal belongings and said that the phone had burned through the carpet and scorched the subfloor of the plane.

The last line of the article is a real kicker.

‘First’ 

Mark Gurman, in a profile of Google’s new Pixel phones published just before Google’s event started today:

Google is embarking on a wholesale revamp of its mobile phone strategy, debuting a pair of slick and powerful handsets that for the first time will go head-to-head with Apple Inc.’s iconic iPhone.

The first clause is true: the Pixels do mark a “wholesale revamp” of Google’s mobile phone strategy. The second clause is nonsense: Google has been going head-to-head against the iPhone ever since the first Android phone debuted. You can’t say the Nexus phones don’t count just because they never succeeded.

Google then-VP of engineering Vic Gundotra devoted his 2010 I/O keynote to ripping into the iPhone and iPad, pedal to the metal on “open beats closed” and how an ecosystem of over 60 different Android devices (a drop in the pond compared to today) was winning, saving the world from a future where “one man, one company, one device” controls mobile. (Gundotra tossed in “one carrier”, which was true at the time, but looks foolish in hindsight.) He even compared the iPhone to Orwell’s 1984. Really.

The only thing Orwellian here is Google’s attempt to flush down the memory hole their previous attempts to go head-to-head against the iPhone. Watch the first 10 minutes of Gundotra’s 2010 keynote — the whole thing is about beating the iPhone.

(Gundotra went heavy on the Flash Player thing, too. It occurs to me that many executives who were willing to bet publicly on Flash Player for mobile circa 2010 are no longer around. A notable exception: Kevin Lynch.)

Twelve South Sells Out of Candle That Smells Like a New Mac 

Two thoughts:

  • I have no idea if this candle actually smells like a new Mac, but I do know that Apple really does care about what its products smell like when they’re unboxed. Every sense counts: sight, touch, smell, sound. (Maybe not taste, but still.) They actually do concern themselves with the aroma of the materials they use in their packaging. High-end retailers create branded scents for the air in their stores too — I’ll bet Apple does.

  • Nobody makes a candle that smells like Google search.

Washington Post Feature on Cobalt Mining in the Congo 

Terrific feature by The Washington Post on the treacherous small-scale mining for cobalt — an essential component of lithium-ion batteries — in the Congo. Here’s a bit on Apple’s role:

Apple, in response to questions from The Post, acknowledged that this cobalt has made its way into its batteries. The Cupertino, Calif.-based tech giant said that an estimated 20 percent of the cobalt it uses comes from Huayou Cobalt. Paula Pyers, a senior director at Apple in charge of supply-chain social responsibility, said the company plans to increase scrutiny of how all its cobalt is obtained. Pyers also said Apple is committed to working with Huayou Cobalt to clean up the supply chain and to addressing the underlying issues, such as extreme poverty, that result in harsh work conditions and child labor.

The whole story is fascinating and incredibly well-reported and illustrated. But you must watch the video shot by a creuseur (French for “digger”) descending into one of the mines. It’s so clearly dangerous and profoundly claustrophobic, I found it hard to breathe while watching.

Nick Bilton on Twitter as an Acquisition 

Nick Bilton, writing for The Hive:

What happens next to Twitter is anyone’s guess. But I do know that, for the first time, Twitter now has a Plan B. A few months ago, while reporting a feature story about the future on the company for Vanity Fair, I asked a number of executives what might happen if Dorsey, who seemed like a Hail Mary option, couldn’t turn Twitter around. What was Plan B, I asked them? “There is no Plan B,” I was told. “This is it.”

I admired their fortitude, but there was no denying that an acquisition had to be the next option on the table. And one executive humored me in a guessing game about who the dream buyer might be. But after I ticked off all the usual suspects — Yahoo, Google, Facebook, Apple, Microsoft — that tried to buy Twitter years ago, in one way or another, I was met with the same resounding answer: “no.”

“Then who?” I asked this executive.

To which the executive replied, elusively, “It’s a small world after all.”

The Microsoft Band Is Dead 

Chris Welch, writing for The Verge:

In a statement earlier this month, Microsoft insisted that it remains “deeply committed to supporting our customers and exploring the wearables space.” (HoloLens is technically a wearable, after all.) At the time, Microsoft also noted that the Band 2 was still actively being sold — but that’s no longer the case as of today. The Band’s software development kit, which allowed apps to be created for the device, has also been removed. Also in September, the company renamed its smartphone health app to Microsoft Band; that software remains available for existing users.

Honestly, I’d pretty much forgotten that the Band even existed. I think it was obviously a hobby for Microsoft, not a major initiative, but still, this is what a flop looks like.

David Wondrich: ‘How Pennsylvania Rye Whiskey Lost Its Way’ 

David Wondrich:

Scan a menu in a craft cocktail bar and it’s a lead-pipe cinch you’ll find something on it made with rye — straight rye whiskey, that is, made right here in the United States. For drinkers under, say, 35, it’s even a given. But those of us older than that can recall the days when if you asked for a rye Manhattan they would give you something made with Canadian “rye,” which oddly enough can be made with no rye in it at all. Indeed, things got so bad that the whole category almost completely disappeared. The troubles really began at the turn of the century with World War I and Prohibition on the horizon and then they only got worse.

The story of Old Overholt, which I began in my last column, is really the story of the whole Mid-Atlantic rye whiskey industry, and of industrial America. The rise, the fall and the rebirth — it’s a history that to my knowledge has never been fully explored and needs to be for this style of whiskey to be more than a fad. Here is the full unabridged story of how rye whiskey, our first indigenous distilled spirit (it goes back to 1648) almost became a footnote in American history.

Fascinating story. I love rye whiskey (particularly in an Old-Fashioned), but I didn’t know any of this history.

The Omni Group Is Moving to Free Apps With In-App Purchases 

Ken Case, The Omni Group:

The underlying problem, as noted above, is that downloading the app has a fixed cost. We’ve always set that cost to be the standard price of our app, leaving us no way to charge less. But what if we take a fresh look at this problem, and make our downloads free? You know, like every iPhone app in the Top Grossing List has already done? It’s not that they don’t sell anything — or they wouldn’t be on that list. They just don’t sell the original download. (Which we’ve never done on our own store either.)

With the original download free, we can implement any pricing options we want to offer customers through In-App Purchases. We can offer our standard unlocks of Standard and Pro, of course. But we can also offer a free 2-week trial which unlocks all of the features of Pro and Standard, letting you freely choose between them. We can offer a discounted upgrade to the new Standard. And we can offer free upgrades to the new versions to any customers who recently purchased the old app.

Well, I’m pleased to share that that’s exactly what we’re going to do — starting next month, with the App Store edition of OmniGraffle 7.

This is the future of productivity apps in the App Store.

A nifty side-effect of this change:

As a bonus, this free download of the app now also works as a free document viewer. You don’t have to buy anything to use the app as a document viewer; you can just dismiss the licensing dialog — in which case you’ll only be able to open documents in read-only mode. This means that our customers can send OmniGraffle documents to anyone who has a Mac, knowing that they’ll be able to download the latest OmniGraffle for free and view those documents.

USA Today’s Editorial Board: Trump Is ‘Unfit for the Presidency’ 

USA Today:

In the 34-year history of USA Today, the Editorial Board has never taken sides in the presidential race. Instead, we’ve expressed opinions about the major issues and haven’t presumed to tell our readers, who have a variety of priorities and values, which choice is best for them. Because every presidential race is different, we revisit our no-endorsement policy every four years. We’ve never seen reason to alter our approach. Until now.

This year, the choice isn’t between two capable major party nominees who happen to have significant ideological differences. This year, one of the candidates — Republican nominee Donald Trump — is, by unanimous consensus of the Editorial Board, unfit for the presidency.

It really speaks volumes that a newspaper that has never endorsed a candidate for president in its history would see fit to speak out so vociferously. In the same way that whitespace can amplify a message in graphic design, USA Today’s decades of political neutrality amplifies their message against Trump. This is not a normal election.

See also: The Arizona Republic:

Since The Arizona Republic began publication in 1890, we have never endorsed a Democrat over a Republican for president. Never. This reflects a deep philosophical appreciation for conservative ideals and Republican principles.

This year is different.

The 2016 Republican candidate is not conservative and he is not qualified.

I don’t know how much effect any newspaper endorsement has on election results, but these ought to be more effective than Clinton endorsements from traditionally liberal editorial boards like those of The New York Times and The Washington Post.

Yours Truly on Jeff Veen’s ‘Presentable’ Podcast 

Jeff Veen has a (relatively) new podcast about design called Presentable. He was kind enough to have me as his guest this week. I’ve known Jeff for a long time, and have always considered him one of the most thoughtful people in the business. I really thought that came across in his questions for me, and our discussion.

The Ill-Fated Tale of Phoneys, the Stupid Little Sticker Pack That Went #1 on the App Store 

Adam Howell:

Wednesday night of this week, John Gruber wrote, “This is very clever, and I can see how it could be damn funny, but I wouldn’t be surprised if Phoneys gets pulled from the App Store.” Shortly after John’s post — I mean, you can’t buy press better than that, a post from Gruber about $.99 stickers so clever that Apple was sure to pull them? — Phoneys, the stupid little sticker pack I’d launched just a few days before, climbed to #1 Top Paid and #1 Top Grossing in the iMessage app store.

Thursday night, last night, Bill from Apple called me.

Interesting that Apple is giving him a week to change the sticker style. But I really think Apple had no choice. The idea of Phoneys is fun, but I don’t think Apple should allow pranks like this in the App Store.


Design as Branding

Farhad Manjoo, in his State of the Art column for The New York Times, published shortly after Apple’s September 7 event, “What’s Really Missing From the New iPhone: Cutting-Edge Design”:

The absence of a jack is far from the worst shortcoming in Apple’s latest product launch. Instead, it’s a symptom of a deeper issue with the new iPhones, part of a problem that afflicts much of the company’s product lineup: Apple’s aesthetics have grown stale.

The column is accompanied by an illustration of a fellow holding an Apple logo in his hand, yawning out of boredom.

In my own take on Apple’s event, I wrote:

There is a large contingent of pundits who apparently would be more excited about a new iPhone that looked entirely different but had the exact same components as the iPhone 6S than they are by the actual iPhones 7, which are shaped like the 6S but have amazing new components. I don’t get that mindset at all. It’s like being a car pundit and judging the new Porsche 911 with a “meh” because it looks like the previous 911, and never even considering what it’s like to actually drive the new car.

Manjoo’s headline says “design”.1 In his column, he says “aesthetics”. Aesthetics is only one aspect of design. I’m sure Manjoo knows that, and I know Times columnists don’t write their headlines, their editors do. But the headline is still his responsibility.

Steve Jobs, in a 2003 Rob Walker profile of the iPod for The New York Times Magazine:

“Most people make the mistake of thinking design is what it looks like,” says Steve Jobs, Apple’s CEO. “People think it’s this veneer — that the designers are handed this box and told, ‘Make it look good!’ That’s not what we think design is. It’s not just what it looks like and feels like. Design is how it works.”

I’ve cited this quote frequently over the years, and for good reason. It’s a concise statement that provides deep insight into Apple’s company culture. It is true, it is meaningful, and it exemplifies what separates Apple from most other companies. At most other companies, design is what it looks like and feels like, not how it works.

But even if we just want to talk aesthetics, just what the iPhone 7 looks like, I really don’t see how Manjoo could write “Apple’s aesthetics have grown stale” after looking at this:

Apple promotional photo of a jet back iPhone 7 Plus.

That’s stale? Which product from Apple, ever, looked like that? Which phone from any other company looks like that? I feel bad for a technology enthusiast who isn’t excited by that photograph.

Here’s the genius of the black and (especially) jet black iPhones 7. In a very seductive way, they look like something new and desirable. And at the same time, they are instantly recognizable as iPhones. That is what Manjoo and similar-minded I’m-bored-with-Apple’s-designs pundits don’t get. With a highly successful product and brand, new versions need to strike a balance between familiarity, the foundations of the brand, and hot newness. The bored-with-Apple crowd just wants the hot newness.

You need to recognize a Porsche 911 as a 911. An iPhone needs to look like an iPhone. The design needs to evolve, not transform. The thing to keep in mind is that the iPhone itself, what it looks like in your hand, is the embodiment of the iPhone brand. There is nothing printed on the front face of an iPhone because there doesn’t need to be. The Apple logo is the company’s logo. The iPhone’s logo is the iPhone itself.

It is notable that the iPhone 7 breaks an eight-generation-long pattern of Apple putting out a distinctive new industrial design every other year. I think there are two factors at play. First, whatever design is coming next wasn’t ready yet. Second, after five major form factors (original, 3G, 4, 5, 6), the iPhone has gotten ever closer to its idealized form. Iconic brands don’t zig-zag. They move forward with seemingly inexorable momentum. Their evolutions often feel inevitable, not surprising. Weak brands move like ping-pong balls; strong brands move like bowling balls. A new Rolex needs to look like a Rolex. A Leica needs to look like a Leica. A new Coca-Cola bottle needs to look like a Coca-Cola bottle.

The better the iPhone gets, the longer it’s going to stretch between major new form factor designs. Ben Bajarin, writing at Recode, is on the same page as me:

The key here is that we can expect new colors, materials, or variations to deliver some dramatic new finishes each year. Yet, they remain grounded in high-end or luxury coatings, the way high-end cars strategically span certain colors and materials. The idea that during each buying cycle consumers may be confronted with new types of innovative colors and materials is an interesting idea. Again, it reminds me quite a bit of how car manufacturers use color innovation and new types of materials (carbon fiber, mesh or other types of metals) to add design flair to their cars each year.

Similarly, sports car designs are iconic. You know a Porsche 911 when you see one, no matter what year it was made. I feel similarly about Apple sticking with certain design language, and thus establishing it as iconic. Iconic car designs have slight variations year to year, but never dramatic departures from the iconic look. I feel that Apple is on a similar design path.

Back to Manjoo:

Apple has squandered its once-commanding lead in hardware and software design. Though the new iPhones include several new features, including water resistance and upgraded cameras, they look pretty much the same as the old ones. The new Apple Watch does too. And as competitors have borrowed and even begun to surpass Apple’s best designs, what was iconic about the company’s phones, computers, tablets and other products has come to seem generic.

This is a subjective assessment, and it’s one that Apple rebuts. The company says it does not change its designs just for the sake of change; the current iPhone design, which debuted in 2014, has sold hundreds of millions of units, so why mess with success?

What Manjoo is implicitly advocating here is change for the sake of change. Apple executives have emphasized this point for years: their designs change only when they believe they’ve come up with something better, not merely something different. They’re not going to change because their competitors copy the designs.

Here is a 1968 Rolex Submariner. Here is what the current incarnation looks like. It is one of the most ripped-off designs in watch history and Rolex does not care. (Or perhaps better put: they care, insofar as I’m sure they’d rather not be ripped off in the first place, but they’re not going to let imitators budge them from their own familiar design language.)

From Manjoo’s conclusion:

And while Apple has slowed its design cadence, its rivals have sped up. Last year Samsung remade its lineup of Galaxy smartphones in a new glass-and-metal design that looked practically identical to the iPhone. Then it went further. Over the course of a few months, Samsung put out several design refinements, culminating in the Note 7, a big phone that has been universally praised by critics. With its curved sides and edge-to-edge display, the Note 7 pulls off a neat trick: Though it is physically smaller than Apple’s big phone, it actually has a larger screen. So thanks to clever design, you get more from a smaller thing — exactly the sort of advance we once looked to Apple for.

An important caveat: Samsung’s software is still bloated, and its reputation for overall build quality took a hit when it announced last week that it would recall and replace the Note 7 because of a battery defect that caused spontaneous explosions. To the extent that making a device that doesn’t explode suggests design expertise, Apple is still ahead of Samsung.

The Note 7’s larger display in a smaller form factor is, unquestionably, a design win. But I would call the fact that it’s been recalled (and banned from use on all flights) for exploding batteries more than just a “caveat”. And Manjoo’s claim that “Samsung’s software is still bloated” comes just a few paragraphs after he wrote, “Apple has squandered its once-commanding lead in hardware and software design.” Which is it?

I believe Manjoo is arguing honestly. One of the many advantages of his perch at The New York Times is that he doesn’t need to chase clicks with disingenuous arguments. I also think he represents a large contingent of tech-minded Apple critics. They really are bored by the iPhone 7 design. I just think there has never been a bigger chasm between the desires of these critics and the desires of the hundreds of millions of current and would-be iPhone users. What the critics find boring and stale, the masses find familiar and iconic. 


  1. Looking at the URL slug for the column, you can see that the original headline used the word “dazzle” in place of “design”. Both words are facile in light of the iPhone 7, but again, I realize that the headline was as likely written by a Times editor as by Manjoo. ↩︎


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