The J.D. Power & Associates Initial Quality Study released on
Wednesday shows that automakers continue to make gains in vehicle
quality, but the black art of telematics design poses a growing
liability, especially for Ford.
Problems with its MyFord and MyLincoln Touch infotainment systems
continued to bedevil the company, with other automakers hurt to a
lesser degree. Ford dropped from fifth place in 2010 to 23rd in
2011, largely on complaints from owners who found the telematics
to be unintuitive and complex. This year, Ford fell to 27th.