For example, if the problem I have confronted with Mail.app using
Gmail (which I describe more below) is something Apple considers a
bug, then I’m willing to live with it for a while till Apple fixes
it. If it isn’t a bug, but is a feature (insanely but whatever),
then I will spend the time (and incredible bandwidth waste) to
deal with the problem in the way the Apple volunteers suggest —
either by changing the way Gmail works, or getting a new mail
So in a line, it is indecent for Apple to sit by silently while
its customers waste thousands of hours (in the aggregate) trying
to deal with the problems its “upgrades” create, when the simple
act of describing what it intends to fix could save its customers
those thousands of hours.
The Apple Mail/Gmail thing in particular demands some sort of explanation. From the outside, it’s not possible to determine whether this new behavior is a bug or feature. I wouldn’t hold my breath, though, waiting for Apple to explain its plans for restoring lost features to the iWork apps.