Allow me to summarize what it means when a company wants to handle
all disputes in arbitration:
No matter what they do (delete your data, privacy breach,
overcharging, whatever), you don’t get to sue. Instead, THEY get
to choose the arbitrator according to whatever criteria they want,
and thus any dispute is decided by someone they’re paying.
Also, you can’t join a class-action suit against them. Which
sounds like no big deal, but when a company takes advantage of a
bunch of people all in the same small way (incorrectly assessing a
service charge, for example), class action is how companies are
made to clean up their act en masse, instead of waiting for
thousands of people to call them up and demand their $20 back or
I’m not a lawyer, but it seems clear to me that opting out is in your best interests. I did.