Eight months ago, Amazon launched the Mayday button, connecting
you to live, on-device tech support 24 × 7, 365 days a year — for
free. Today, Amazon announced that the Mayday button is now the
most popular way for Fire HDX customers to contact customer
service, and the average response time is just 9.75 seconds.
“When we set out to invent the Mayday button, we wanted to
revolutionize tech support — and we’re happy to report it’s
working!” said Scott Brown, Director, Amazon Customer Service.
“75% of customer contacts for Fire HDX now come via the Mayday
button. Even as the Mayday button has grown to become the most
popular way for customers to ask questions, the team’s been able
to beat the response time goal of 15 seconds or less — our
average is just 9.75 seconds.”
That’s truly remarkable, and a unique Amazon advantage. No one else has anything like this.