Apple Apologizes and Updates iOS to Restore iPhones Disabled by Error 53

Matthew Panzarino, writing at TechCrunch:

The update is not for users who update their iPhones over the air (OTA) via iCloud. If you update your phone that way, you should never have encountered Error 53 in the first place. If, however, you update via iTunes or your phone is bricked, you should be able to plug it into iTunes to get the update today, restoring your phone’s functionality.

Apple, in a statement to TechCrunch:

“Some customers’ devices are showing ‘Connect to iTunes’ after attempting an iOS update or a restore from iTunes on a Mac or PC. This reports as an Error 53 in iTunes and appears when a device fails a security test. This test was designed to check whether Touch ID works properly before the device leaves the factory.

Today, Apple released a software update that allows customers who have encountered this error message to successfully restore their device using iTunes on a Mac or PC.

We apologize for any inconvenience, this was designed to be a factory test and was not intended to affect customers. Customers who paid for an out-of-warranty replacement of their device based on this issue should contact AppleCare about a reimbursement.”

Weird that it only affected those who update their phones via iTunes. Maybe I’m forgetting something, but I can’t recall any previous issues that differed between OTA updates and iTunes updates.

★ Thursday, 18 February 2016