Adobe 9

Mark Pilgrim on the latest version of Adobe Reader.

Adobe today reminds me a bit of Apple in the mid-’90s. Tremendous engineering and design talent in the company. A loyal base of users built over 20 years. But management that just doesn’t get it at all, and seems hell-bent on running the company into the ground.

Historically, Adobe has provided terrific user experiences. Now, they’re a laughing stock.

★ Friday, 4 July 2008