Reports of Trackball Trouble With the BlackBerry Tour

Sounds like the scrollball in the Mighty Mouse:

In a research note, Hallaren writes that RIMM is “having a big trackball problem,” especially with the Tour. He reports that RIMM “needs customers to clean the track ball frequently, and preferably with compressed air.” He adds that, “not surprisingly, most customers prefer not to.”

TownHall reports that return rates on the Tour at Sprint “have been climbing toward 50%.” He adds that Sprint perceives “RIM overall quality control is a huge problem.”

The Tour is the new flagship BlackBerry model.

★ Wednesday, 16 September 2009