It’s not just that the iPhone has fancy woo-woo transitions and
purty graphics; it runs all the way down the software stack. For
example, when I tap on something, I don’t have to hover for five
seconds wondering “now did it get that tap, or do I have to do
it again?” This is something other platforms are still
struggling with. When we say you have a bad experience, this is
the sort of thing we mean. It has little to do with features, and
everything to do with core functionality.
What matters is how things work in actual use, not how they’re supposed to work.