The Parable of the PDA

Horace Dediu on why today’s leading smartphone platforms didn’t come from existing phone makers:

The problem is that the vendors that lost this game failed because they listened to their customers. Like with PDAs or with the original mobile phones or first generation of PCs, early adopters are not the audience that should be consulted on how to improve the product.

Exactly. Great piece. Spot-on conclusion.

★ Tuesday, 28 December 2010