Cringely on Sony’s Response to the PSN Fiasco

Cringely:

A funny thing about Japanese business culture is the tendency to apologize profusely for absolutely anything that is beyond the control of the company or its executives. They’ll apologize for traffic, for bad weather, for someone else’s mistake, but if the company or its leaders have actually screwed-up they generally won’t say a thing, which is not at all good for Sony’s global image.

Related: Colin Campbell at Gamasutra on the damage to the PlayStation brand.

★ Friday, 29 April 2011