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Larry Downes on Best Buy

Larry Downes, in a piece for Forbes that’s shamelessly split across five “pages”:

But the numbers only scratch the surface. To discover the real reasons behind the company’s decline, just take this simple test. Walk into one of the company’s retail locations or shop online. And try, really try, not to lose your temper.

It really is that simple. I find shopping at Best Buy to be insulting and annoying.

Tuesday, 3 January 2012