Nicks Wingfield and Bilton, reporting for the NYT:
While tensions between Mr. Forstall and other executives had been
mounting for some time, a recent incident appeared to play a major
role in his dismissal. After an outcry among iPhone customers
about bugs in the company’s new mobile maps service, Mr. Forstall
refused to sign a public apology over the matter, dismissing the
problems as exaggerated, according to people with knowledge of the
situation who declined to be named discussing confidential
Instead, Timothy D. Cook, Apple’s chief executive, in September
signed the apology letter to Apple customers over maps.
Echoed by Adam Lashinsky at Fortune: “I also heard that Forstall refused to sign the letter apologizing for the mapping fiasco, sealing his fate at Apple.”
Wingfield and Bilton continue:
Mr. Forstall, who trained as an actor at a young age, also shared
with Mr. Jobs a commanding stage presence at events introducing
Apple products, often delivering his speeches with a pensive style
that echoed that of Mr. Jobs.
According to two people who have worked with Apple to develop new
third-party products for the iPhone, the relationship between Mr.
Forstall and Mr. Ive had soured to a point that the two executives
would not sit in the same meeting room together.
If that’s true, I’m surprised Forstall lasted this long.
★ Monday, 29 October 2012