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Tim Cook Apologizes for Chinese iPhone Warranty Policies

Erica Ogg, with a Google translation of Cook’s open letter:

Turns out that a good way to get Apple CEO Tim Cook’s attention is a well-orchestrated media campaign against the company. More than a week after the first complaints about Apple’s customer service and repair policies hit the Chinese media, Cook has issued an apology and detailed response to concerns over Apple’s repair and warranty policies in the country.

★ Monday, 1 April 2013