The Crash Landing of Southwest 345

A tale of harrow and then frustration from Nick Bradbury:

I read somewhere that technically what we experienced isn’t considered a crash landing, but in my mind when a plane hits the runway nose first, crushes the front landing gear, and skids 2,175 feet in a shower of sparks before stopping, it’s a crash landing.

Yeah, I’d say so too.

The next day, Southwest delivered our bags to our hotel but my carry-on wasn’t among them. It arrived a day later – without my MacBook Pro. That, along with an Apple TV and a Lightning cable, had been stolen from my bag. Southwest has agreed to reimburse me for these items once I provide proof that I purchased them (no problem, I have receipts). They claim the items weren’t stolen but were more likely “misplaced” by someone sent on board to retrieve carry-on bags.

The way Southwest handled the entire aftermath of this was just horrendous.

★ Sunday, 28 July 2013