So I reached out to JD Power and spoke to Kirk Parsons, senior
director of telecommunications services. What he told us wasn’t
too surprising, but may help clear up some of the confusion. First
off, the ‘power circle’ chart that’s being widely circulated is
simply a visual tool, and not representative of the actual scores
given to the brands evaluated in its survey.
The power circle chart showed Apple winning handily in four
categories including performance, ease of use, physical design and
tablet features. Only one category showed a clear win for Samsung:
cost. But most folks were a bit skeptical, considering that the JD
Power report only weights cost as 16% of the overall score.