Philadelphia Asks Comcast Why It’s Not Treating Its Hometown as Well as Other Cities

Chris Morran, writing for The Consumerist:

According to the Philadelphia Inquirer, the Philly City Council has drafted a pair of letters to Comcast addressing the shortcomings of service in the city and what the company plans to do if it wants to keep operating here.

In April, the city released the results of a long-delayed customer service survey undertaken as part of the franchise-renewal process. For the most part, the results were not flattering for Comcast.

Not only did customers complaint about bad service, long wait times, and questionable billing practices, but the report found that Philadelphians were paying more for their service than customers in other markets.

My internet service was out all afternoon today. Comcastic.

Wednesday, 12 August 2015