According to the Philadelphia Inquirer, the Philly City
Council has drafted a pair of letters to Comcast addressing the
shortcomings of service in the city and what the company plans to
do if it wants to keep operating here.
In April, the city released the results of a long-delayed
customer service survey undertaken as part of the
franchise-renewal process. For the most part, the results were
not flattering for Comcast.
Not only did customers complaint about bad service, long wait
times, and questionable billing practices, but the report found
that Philadelphians were paying more for their service than
customers in other markets.
My internet service was out all afternoon today. Comcastic.