Tim Cook’s Company-Wide Memo on Black Teens Kicked Out of Melbourne Apple Store

Tim Cook:

While I firmly believe that this was an isolated incident rather than a symptom of a broader problem in our stores, we will use this moment as an opportunity to learn and grow. Our store leadership teams around the world, starting in Australia, will be refreshing their training on inclusion and customer engagement. These are concepts and practices they know well, but can always stand to reinforce.

★ Friday, 13 November 2015