United will begin distributing the devices to its more than 6,000
hub-based customer service representatives next year. The iPhones
will enable agents to assist customers who have checked into
their flights with several pre-departure actions, including
printing boarding passes and baggage tags anywhere in the
airport. Customer service representatives will also be able to
assist customers with alternate flight options, helping employees
at customer service locations provide additional attention to
those with more complex needs.
Instead of printing the boarding passes, wouldn’t it be nice if they could AirDrop the pass to passengers’ iPhones?