Dell Customer Database Is in the Hands of Scammers

10 Zen Monkeys:

Scammers pretending to be from Dell computers phoned me in November — but these scammers knew things about me. They identified the model number for both my Dell computers, and knew every problem that I’d ever called Dell about. None of this information was ever posted online, so it’s not available anywhere except Dell’s own customer service records. (Even my e-mail account is secured with “two-step verification”…)

I called the (real) Dell, and spoke to a customer support representative named Mark, who tried to explain how the scammers knew my account history.

“Dell has detected hackers,” he said. “They’re hacking our web site.”

Weird.

★ Tuesday, 5 January 2016