But there’s more than just metal, glass, and silicon to these
products. Apple’s built-in software is a huge part of the
experience, and has been since the company introduced the first
Mac in 1984. Whether it’s the operating systems or the core apps,
a major aspect of what makes both users and reviewers value Apple
products is software that melds power, reliability, and ease of
use. “It just works!” was a favorite Steve Jobs phrase.
In the last couple of years, however, I’ve noticed a gradual
degradation in the quality and reliability of Apple’s core apps,
on both the mobile iOS operating system and its Mac OS X platform.
It’s almost as if the tech giant has taken its eye off the ball
when it comes to these core software products, while it pursues
big new dreams, like smartwatches and cars.
In particular, Mossberg singles out iTunes (on the desktop), Mail, and iCloud sync issues.