Apple Confirms Reports of Potential Bug in iTunes; Safeguard Patch Expected Next Week

Official statement from Apple on the “iTunes deleting your music” bug:

In an extremely small number of cases users have reported that music files saved on their computer were removed without their permission. We’re taking these reports seriously as we know how important music is to our customers and our teams are focused on identifying the cause. We have not been able to reproduce this issue, however, we’re releasing an update to iTunes early next week which includes additional safeguards. If a user experiences this issue they should contact AppleCare.

That sounds a little weird — not sure how they can safeguard against a bug if they can’t reproduce it.

Serenity Caldwell:

I read it as “we’re still not convinced it isn’t user error, but we’ll make the dialog boxes less terrible.”

Friday, 13 May 2016