The concluding paragraphs of Brian X. Chen and Choe Sang-Hun’s report for The New York Times on how Samsung came to the decision to completely abort the Galaxy Note 7:
“It was too quick to blame the batteries; I think there was
nothing wrong with them or that they were not the main problem,”
said Park Chul-wan, former director of the Center for Advanced
Batteries at the Korea Electronics Technology Institute, who said
he reviewed the regulatory agency’s documents.
It did not help that the hundreds of Samsung testers trying to
pinpoint the problem could not easily communicate with one
another: Fearing lawsuits and subpoenas, Samsung told employees
involved in the testing to keep communications about the tests
offline — meaning no emails were allowed, according to the person
briefed on the process.
Mr. Park said he had talked with some Samsung engineers but none
seemed to know what happened, nor were they able to replicate the
problem. Replication would have been quick and easy if the problem
was with the chip board and designs, he said.
“The problem seems to be far more complex,” Mr. Park said in a
phone interview. “The Note 7 had more features and was more
complex than any other phone manufactured. In a race to surpass
iPhone, Samsung seems to have packed it with so much innovation it
“Packed it with so much innovation it became uncontrollable” is a very odd quote to include. This sounds more like a statement from Samsung PR than from an objective outsider. And you would think that a company-wide edict to keep all communication about the investigation offline would merit more than a passing reference.