It was Lao Tzu who said that “the journey of a thousand miles
begins with a single step.”
In the case of complete and utter change reeling through Uber
right now — culminating in the resignation of its once
untouchable CEO Travis Kalanick — it turns out that it began with
one of the most epic blog posts to be written about what happens
when a hot company becomes hostage to its increasingly
dysfunctional and toxic behaviors.
It was clear from the moment you read the 3,000-word post by
former engineer Susan Fowler about her time at the car-hailing
company that nothing was going to be the same. Titled simply,
“Reflecting on one very, very strange year at Uber,” the
essay deftly and surgically laid out the map that the media and
others would use to prove to its out-to-lunch board and waffling
investors that Uber CEO Travis Kalanick had to go.
The truth and courage are a powerful combination.