Bad Design in Action: The False Hawaiian Ballistic Missile Alert

Jason Kottke:

Hopefully this, uh, “redesign” is temporary and a full overhaul is in the works. That menu is a really dangerous bit of interface design and adding an “oopsie, we didn’t mean it button” doesn’t help. The employee made a mistake but it’s not his fault and he shouldn’t be fired for it. The interface is the problem and whoever caused that to happen — the designer, the software vendor, the heads of the agency, the lawmakers who haven’t made sufficient funds available for a proper design process to occur — should face the consequences. More importantly, the necessary changes should be made to fix the problem in a way that’s holistic, resilient, long-lasting, and helps operators make good decisions rather than encouraging mistakes.

Friday, 19 January 2018