Apple Launches Keyboard Service Program for MacBook and MacBook Pro

New Apple support document:

Apple has determined that a small percentage of the keyboards in certain MacBook and MacBook Pro models may exhibit one or more of the following behaviors:

  • Letters or characters repeat unexpectedly
  • Letters or characters do not appear
  • Key(s) feel “sticky” or do not respond in a consistent manner

Apple or an Apple Authorized Service Provider will service eligible MacBook and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.

If you’ve paid for service that seems like it should have been covered by this program, you should get in touch with Apple.

Friday, 22 June 2018