Casey Johnston on Apple’s MacBook Keyboard Repair Program

Casey Johnston, writing for The Outline:

Apple did not immediately return a request from this reporter for comments on whether repairs may now be done on site at stores to shorten the time customers must be without their computers; whether the keyboard design has changed such that a repair may eliminate the problem rather than prop up a faulty design; or whether Apple anticipates releasing updated hardware that is not so prone to failure at any point in the future. Perhaps their keyboards, too, are broken.

I can’t recall any Apple related story that one writer has owned the way Johnston has owned this MacBook keyboard story.

★ Saturday, 23 June 2018