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Undercover Facebook Moderator Was Instructed Not to Remove Fringe Groups or Hate Speech

Nick Statt, writing for The Verge:

The undercover journalist detailed his findings in a new documentary titled Inside Facebook: Secrets of the Social Network, that just aired on the UK’s Channel 4. The investigation outlines questionable practices on behalf of CPL Resources, a third-party content moderator firm based in Dublin, Ireland that Facebook has worked with since 2010.

Those questionable practices primarily involve a hands-off approach to flagged and reported content like graphic violence, hate speech, and racist and other bigoted rhetoric from far-right groups. The undercover reporter says he was also instructed to ignore users who looked as if they were under 13 years of age, which is the minimum age requirement to sign up for Facebook in accordance with the Child Online Protection Act, a 1998 privacy law passed in the US designed to protect young children from exploitation and harmful and violent content on the internet. The documentary insinuates that Facebook takes a hands-off approach to such content, including blatantly false stories parading as truth, because it engages users for longer and drives up advertising revenue.

Shocker.

Wednesday, 18 July 2018