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Apple Expands Third-Party Repair Program

Apple Newsroom:

Apple today announced a new repair program, offering customers additional options for the most common out-of-warranty iPhone repairs. Apple will provide more independent repair businesses — large or small — with the same genuine parts, tools, training, repair manuals and diagnostics as its Apple Authorized Service Providers (AASPs). The program is launching in the US with plans to expand to other countries. […]

There is no cost to join Apple’s independent repair program. To qualify for the new program, businesses need to have an Apple-certified technician who can perform the repairs. The process for certification is simple and free of charge. To learn more and apply, visit https://support.apple.com/irp-program. Qualifying repair businesses will receive Apple-genuine parts, tools, training, repair manuals and diagnostics at the same cost as AASPs.

Good news for everyone involved. Jason Snell:

It’s all for the best. Apple retail stores have proven to be spectacularly successful hubs for selling new products, but nobody talks about taking broken stuff to the Apple Store with any enthusiasm. Perhaps Apple should focus even more on what it does best—selling shiny new stuff—and let the rest of the professional repair world help support its customers.

Thursday, 29 August 2019