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AirPods Pro Service Program for Sound Issues

New from Apple:

Apple has determined that a small percentage of AirPods Pro may experience sound issues. Affected units were manufactured before October 2020. An affected AirPods Pro may exhibit one or more of the following behaviors:

  • Crackling or static sounds that increase in loud environments, with exercise or while talking on the phone

  • Active Noise Cancellation not working as expected, such as a loss of bass sound, or an increase in background sounds, such as street or airplane noise

Apple or an Apple Authorized Service Provider will service the affected AirPods Pro (left, right or both), free of charge.

I have a bunch of friends who’ve had these issues with their AirPods Pro, and I don’t have that many friends. It’s pretty common. (Also, a slew of reader emails about this.) The “before October 2020” makes it sound like Apple thinks it has the problem licked, though.

Monday, 2 November 2020