Statement from Apple to 9to5Mac, regarding yesterday’s much-publicized story about Dustin Curtis getting locked out of his Apple ID:
We apologize for any confusion or inconvenience we may have caused
for this customer. The issue in question involved a restriction on
the customer’s Apple ID that disabled App Store and iTunes
purchases and subscription services, excluding iCloud. Apple
provided an instant credit for the purchase of a new MacBook Pro,
and as part of that agreement, the customer was to return their
current unit to us. No matter what payment method was used, the
ability to transact on the associated Apple ID was disabled
because Apple could not collect funds. This is entirely unrelated
to Apple Card.
Seems like a more reasonable situation than it first appeared, but, still, good to know that this is how it works.
The heart of Curtis’s saga is that he got instant credit for an old MacBook, didn’t send it back to Apple on time, and changed the bank account backing his credit card so Apple’s chargeback for the device trade-in didn’t take. When I, or family members, have sent devices in for trade-in (iPhones, usually), we haven’t been credited for the trade-in until after Apple has acknowledged receiving the old device.
★ Wednesday, 3 March 2021