Google Has No Repair Option for Cracked Pixel Watch Screens

Victoria Song, writing for The Verge:

Several Pixel Watch owners have vented their frustrations about the inability to replace cracked screens, both on Reddit and in Googlesupport forums. The Verge has also reviewed an official Google support chat from a reader who broke their Pixel Watch display after dropping the wearable. In it, a support representative states that Google “doesn’t have any repair centers or service centers” for the device.

“At this moment, we don’t have any repair option for the Google Pixel Watch. If your watch is damaged, you can contact the Google Pixel Watch Customer Support Team to check your replacement options,” Google spokesperson Bridget Starkey confirmed to The Verge. [...]

That warranty leaves owners on their own to deal with damage caused by drops or accidental strikes, and according to Google’s Store, there is no option for an extended warranty to go with a Pixel Watch. If your Pixel Watch is accidentally damaged, that’s it.

Google is not serious about hardware. It’s that simple. I hope someday they get serious.

Thursday, 21 September 2023