Sonos CEO Says Their Old App Can’t Be Rereleased

Jay Peters, writing for The Verge last week:

If you want the old Sonos app back, it’s not coming. In a Reddit AMA response posted Tuesday, Sonos CEO Spence says that he was hopeful “until very recently” that the company could rerelease the app, confirming a report from The Verge that the company was considering doing so. But after testing that option, rereleasing the old app would apparently make things worse, Spence says.

Since the new app was released on May 7th, Spence has issued a formal apology and announced in August that the company would be delaying the launch of two products “until our app experience meets the level of quality that we, our customers, and our partners expect from Sonos.”

Here’s Spence’s explanation as to why it can’t bring back the old app:

The trick of course is that Sonos is not just the mobile app, but software that runs on your speakers and in the cloud too. In the months since the new mobile app launched we’ve been updating the software that runs on our speakers and in the cloud to the point where today S2 is less reliable & less stable then what you remember. After doing extensive testing we’ve reluctantly concluded that re-releasing S2 would make the problems worse, not better. I’m sure this is disappointing. It was disappointing to me.

The new Sonos app is looking more and more like an entry for the Unpopular Redesigns Hall of Fame.

★ Monday, 26 August 2024