AOL Pulls the Plug on Dial-Up Service

Mark Tyson at Tom’s Hardware:

AOL, now a Yahoo property, will end its dial-up internet service, the Public Switched Telephone Network (PSTN)-based internet connectivity service, on September 30, 2025. Its dial-up service has been publicly available for 34 years, and has provided many an internet surfer’s first taste of the WWW. AOL will also end its AOL Dialer software and AOL Shield browser. RIP slowband.

Thomas Ricker at The Verge:

You might be surprised that the service was still operating. I’m not. At last count, a 2019 US census estimated that 265,000 people in the United States were still using dial-up internet.

Unsurprisingly, I never used AOL, but, I of course did use dial-up service to access the Internet. First for a few years while still a student at Drexel, then through some sort of commercial service here in Philadelphia. I forget the name of the company. But I do remember using IPNetRouter, a terrific classic Mac utility by Peter Sichel/Sustainable Softworks that allowed you to share a dial-up connection with your LAN. (Amazingly, the Sustainable Softworks website is still up, seemingly unchanged for decades.)

So when my now-wife and I moved in together in 1999, I set up a LAN connecting our Macs and my HP LaserJet. My Mac was connected to a modem, which used a second phone line that was just for Internet access. When either of our Macs tried to access the Internet, IPNetRouter, running all the time on my PowerMac 9600/350, would initiate a dial-up connection that both of us could use at the same time. It felt like a pretty nifty setup.

I don’t recall when we first got a broadband connection — DSL for a few years, then cable — but I’m thinking it might have been as early as 2000 or 2001. It certainly wasn’t too long after that. So I think I only ever used dial-up modems for six or seven years. Maybe eight years, tops. But in hindsight those years feel like an entire era of my life. Those connections were just breathtakingly slow. But slow, finicky Internet service in your home was infinitely more amazing and fun and useful than what we were all used to — which was not having any sort of online connectivity at all. We all knew what it was like to have “real” Internet speeds in buildings on our college campuses or, for some of us, in offices where we went to work. So we knew that even the fastest dial-up connection was painfully slow. But we made do. Software was designed to treat bandwidth — each and every request — as a precious, limited resource. It was a deliberate choice, by you, the user, to “go online” to, say, check and send email. Developers took pains to make their apps as small as possible, because downloading even a few megabytes could take a while. Websites eschewed bloat, because if a website was bloated, no one would bother going there. In some ways, overall, things were better because the technology was so much worse. My nostalgia for that era is quite profound — exemplified, of course, by my Pavlovian affection for the distinctive grating sound of a modem initiating its connection.

★ Monday, 11 August 2025