Dutch Regulator Fines Uber $1 Billion Suspending Dishonest Drivers

Toby Sterling, reporting for Reuters:

The Dutch Data Protection Authority has fined Uber €825 million ($966 million) for deactivating driver accounts through automated systems without adequately informing them, according to an August 17 decision reviewed by Reuters.

The penalty would be the second-largest issued yet under Europe’s General Data Protection Regulation. It is behind only a €1.2 billion fine imposed on Meta by Ireland in 2023 for unlawfully transferring European ​Facebook users’ data to the United States. Meta is appealing.

Uber said it would also appeal. [...]

The Dutch authority confirmed the decision later on Friday. “Uber has committed ​serious infringements,” in deactivating driver accounts without warning or human involvement, the organisation’s deputy chair Monique Verdier said in a statement. “From one moment ​to the next they no longer had any income ... A computer should not make decisions on its own that have (such) major consequences.”

Saying that “a computer” made these decisions is like saying that when a company suspends or fires a habitually late employee, that “the time clock” made the decision. Managers at the company set the policies, and the devices measure employee compliance. Verdier’s statement is talking about this like it’s HAL 9000 deciding to kill the astronauts on the Discovery.

GDPR rules ban decisions made solely by computer algorithms when they have a significant impact on people’s lives, saying such decisions require meaningful human review and a way to challenge a decision.

Uber temporarily suspended accounts of some drivers who ​were suspected of fraud, including ​when its systems concluded drivers had taken unnecessary detours to inflate fares or accepted trips without intending to complete them. Uber said such suspensions were usually brief, and it did not permanently deactivate such accounts without human review. Drivers with low ​customer ratings were sometimes permanently deactivated by computer, the Dutch agency said. Uber disputed that, saying ​it had never automated permanent deactivation decisions.

The company said one reason it considers the fine disproportionate is that only a small number of drivers were affected, with 126 having been deactivated in Europe as a result of low customer ratings in 2021.

It’s possible that Reuters’s reporting is incomplete, but there’s no allegation here that the grounds for these suspensions were incorrect. Uber suspended drivers who were pulling long-haul scams against customers to run up fare prices, and doing the annoying thing where they accept a ride and then never show up, hoping the customer will eventually get frustrated and cancel the trip themselves. (My understanding is that drivers do this when they’re driving for, say, both Uber and Lyft. They’ll accept a ride from Uber and then if a more appealing offer comes from Lyft, they’ll accept that one too and just never pick up the customer they accepted from Uber.)

Per this fine, it’s unlawful in the EU for Uber to monitor its drivers for pulling scams against customers, or just never picking riders up, leaving them stranded. I mean, I’m not a member of the “Uber Labor Practices” fan club, but one of the best things about Uber compared to taxis is that they monitor for and take action against scam drivers.

This isn’t a two-sided conflict between employees (drivers) and a big corporation (Uber). It’s three-sided. Where does customer experience factor into this? The drivers were scamming customers, and Uber took action to stop it. This sounds to me like a system that works. The EU regulation doesn’t seem to factor in customers at all.

★ Saturday, 22 August 2026