Linked List: May 1, 2017

Monday, 1 May 2017

Travis Kalanick Has Canceled His Code Conference Interview 

Kara Swisher and Walt Mossberg:

Uber CEO Travis Kalanick is not the first exec to deal with sexual harassment and sexism issues. And he’s not the first to be accused of stealing technology. He’s also not the first to anger customers through cloddish statements. And he’s not the first to face significant doubts about his ability to manage a fast-growing startup.

But he is the very first speaker in the 15 years we have been putting on our tech and media events to cancel his interview due to the many embarrassing issues at his company. In this case, because the report from former Attorney General Eric Holder on Uber’s culture and management problems has been delayed until the week of Code at the end of May.

This might be the first good decision Kalanick has made in months. Swisher and Mossberg would have skewered him.

Interesting Survey of AirPod Users 

Ben Bajarin, writing for Techpinions:

We used every available resource to track down as many AirPod owners as we could. In the end, we found 942 people willing to take our study and share their thoughts on Apple’s latest product.

The big story is customer satisfaction with AirPods is extremely high. 98% of AirPod owners said they were very satisfied or satisfied. Remarkably, 82% said they were very satisfied. The overall customer satisfaction level of 98% sets the record for the highest level of satisfaction for a new product from Apple. When the iPhone came out in 2007, it held a 92% customer satisfaction level, iPad in 2010 had 92%, and Apple Watch in 2015 had 97%.

While the overall satisfaction number is remarkable, a second question we asked of these owners stood out even more. We used a standard benchmark question called a Net Promoter Score, which ranks a consumer’s willingness to recommend the product to others. This ranking is on a scale of 0 to 10 with 10 being extremely likely to recommend and 0 being not likely at all to recommend. It was this number that surprised me. Apple’s Net Promoter Score for AirPods came back as 75. To put that into context, the iPhone’s NPS number is 72. Product and NPS specialists will tell you anything above 50 is excellent and anything above 70 is world class. According to Survey Monkey’s Global Benchmark of over 105,000 organizations who have tested their NPS, the average is an NPS of 39.

If only they weren’t still backordered by 6 weeks.

A Hundred Days of Trump 

David Remnick, writing for The New Yorker:

On April 29th, Donald Trump will have occupied the Oval Office for a hundred days. For most people, the luxury of living in a relatively stable democracy is the luxury of not following politics with a nerve-racked constancy. Trump does not afford this. His Presidency has become the demoralizing daily obsession of anyone concerned with global security, the vitality of the natural world, the national health, constitutionalism, civil rights, criminal justice, a free press, science, public education, and the distinction between fact and its opposite. The hundred-day marker is never an entirely reliable indicator of a four-year term, but it’s worth remembering that Franklin Roosevelt and Barack Obama were among those who came to office at a moment of national crisis and had the discipline, the preparation, and the rigor to set an entirely new course. Impulsive, egocentric, and mendacious, Trump has, in the same span, set fire to the integrity of his office.

Andrew Sullivan made a similar point a few months ago:

A free society means being free of those who rule over you — to do the things you care about, your passions, your pastimes, your loves — to exult in that blessed space where politics doesn’t intervene. In that sense, it seems to me, we already live in a country with markedly less freedom than we did a month ago. It’s less like living in a democracy than being a child trapped in a house where there is an abusive and unpredictable father, who will brook no reason, respect no counter-argument, admit no error, and always, always up the ante until catastrophe inevitably strikes. This is what I mean by the idea that we are living through an emergency.