Linked List: July 27, 2023

Thursday, 27 July 2023

Esther Crawford on Twitter, Before and After Charles Foster Musk’s Takeover 

Esther Crawford (previously mentioned here, when she bragged about sleeping at work to meet an unnecessary deadline at Twitter), wrote a fascinating essay about her time at the company, before and after Musk’s acquisition.

Although I didn’t know much about Elon I was cautiously optimistic — I saw him as the guy who built incredible and enduring companies like Tesla and SpaceX, so perhaps his private ownership could shake things up and breathe new life into the company.

Crawford was inside the company, and I’m far outside it, but that’s exactly why I was optimistic about Twitter under Musk too. Twitter had ossified years ago — maybe a decade ago — and needed a drastic shake-up, a jolt to the entire system, both in the company’s culture and the product. And while I think Twitter under Musk is now far worse, he absolutely did shake things up, and the overall state of Twitter-like-services is today far, far better than it was before. Mastodon was irrelevant pre-Musk-buying-Twitter. The growth it saw after November never would have happened otherwise. I’m now optimistically bullish on Threads, and I don’t think Threads would even exist if not for Musk buying and wrecking Twitter.

I thought this was a keen insight:

Elon has an exceptional talent for tackling hard physics-based problems but products that facilitate human connection and communication require a different type of social-emotional intelligence.

Another way to think about this (and I’m cribbing from something Ben Thompson said on Dithering this week) isn’t about Musk’s lack of empathy, but simply the nature of software itself. The immutable laws of physics push back against Musk’s unreasonable demands in ways that aren’t applicable to software. He doesn’t seem to listen to people who disagree with him, but he has to listen when physics disagrees. (Today’s earlier story about Tesla fudging range estimates is purely dictated by software.)

Software demands more creative discipline than hardware, because so much discipline is baked into the nature of creating hardware. Hardware instills discipline in people; people must instill discipline into software.

I’d be remiss if I didn’t note that in all of this there is also a cautionary tale for anyone who succeeds at something — which is that the higher you climb, the smaller your world becomes. It’s a strange paradox but the richest and most powerful people are also some of the most isolated.

I found myself frequently looking at Elon and seeing a person who seemed quite alone because his time and energy was so purely devoted to work, which is not the model of a life I want to live.

Charles Foster Musk, muttering “X” instead of “Rosebud”.

‘We Can’t Just Keep Handing Out Water’ 

Benjamin Wermund and Jhair Romero, reporting for The Houston Chronicle (News+ link):

Several migrants asked for water but were turned down by troopers who said there was none, even though cases of bottled water were kept at many of the military-like outposts along the river.

Olivarez said earlier in the day that troopers are told to use their judgment and discretion when deciding to distribute drinking water. He said the state cannot give a bottle to everyone when 600 to 1,000 people are crossing every day.

“If they see a child or an adult that looks like they’re suffering from some kind of heat exhaustion, they’ll give them water,” Olivarez said. “But we can’t just keep handing out water because what’s going to happen is, you’re going to continue to encourage them to come.”

This is how you know Texas governor Greg Abbott is an idiot — the cruelty in this passage is off the charts. We’re talking about water here, in severe heat. (Via Adam Isacson, who comments, “As if giving water to asylum seekers in a heat wave is like giving bread to seagulls. Just incredible.”)

Tesla’s Exaggerated Range Estimates 

Steve Stecklow and Norihiko Shirouzu, reporting for Reuters:

Tesla years ago began exaggerating its vehicles’ potential driving distance — by rigging their range-estimating software. The company decided about a decade ago, for marketing purposes, to write algorithms for its range meter that would show drivers “rosy” projections for the distance it could travel on a full battery, according to a person familiar with an early design of the software for its in-dash readouts.

Then, when the battery fell below 50% of its maximum charge, the algorithm would show drivers more realistic projections for their remaining driving range, this person said. To prevent drivers from getting stranded as their predicted range started declining more quickly, Teslas were designed with a “safety buffer,” allowing about 15 miles (24 km) of additional range even after the dash readout showed an empty battery, the source said.

The directive to present the optimistic range estimates came from Tesla Chief Executive Elon Musk, this person said. “Elon wanted to show good range numbers when fully charged,” the person said, adding: “When you buy a car off the lot seeing 350-mile, 400-mile range, it makes you feel good.”

This is not an “everyone does” situation:

Jonathan Elfalan, vehicle testing director for the automotive website Edmunds.com, reached a similar conclusion to Pannone after an extensive examination of vehicles from Tesla and other major automakers, including Ford, General Motors, Hyundai and Porsche. All five Tesla models tested by Edmunds failed to achieve their advertised range, the website reported in February 2021. All but one of 10 other models from other manufacturers exceeded their advertised range.

Starting to pick up a pattern with this guy Musk.

Kindness as a Signifier of Intelligence 

This clip from Illinois governor J.B. Pritzker’s commencement speech at Northwestern rings so true to me. The older I get, the more my thinking runs along the exact same line. Worth watching the whole clip, but here’s the nut:

The best way to spot an idiot? Look for the person who is cruel. When we see someone who doesn’t look like us, or sound like us, or act like us, or love like us, or live like us — the first thought that crosses almost everyone’s brain is rooted in either fear or judgment or both. That’s evolution. We survived as a species by being suspicious of things we aren’t familiar with.

In order to be kind, we have to shut down that animal instinct and force our brain to travel a different pathway. Empathy and compassion are evolved states of being. They require the mental capacity to step past our most primal urges. I’m here to tell you that when someone’s path through this world is marked with acts of cruelty, they have failed the first test of an advanced society. They never forced their animal brain to evolve past its first instinct. They never forged new mental pathways to overcome their own instinctual fears. And so, their thinking and problem-solving will lack the imagination and creativity that the kindest people have in spades.

Over my many years in politics and business, I have found one thing to be universally true: the kindest person in the room is often the smartest.

I like the idea of responding to acts of cruelty with “Idiot”.

You’ll Never Guess What Twitter Did With the Guy Who Had the @x Handle (Spoiler: You Will Guess) 

Sarah Perez, writing for TechCrunch:

The owner of the @x Twitter handle confirmed that the company, now known as X, took over his account without warning or financial compensation, telling him the handle is property of X. The handle had previously belonged to Gene X Hwang of the corporate photography and videography studio Orange Photography. In a letter, the company formerly known as Twitter thanked Hwang for his loyalty and offered him a selection of X merchandise and a tour of X’s HQ, as a “reflection of our appreciation.”

One way or another, X Corp was going to get the @x handle. But this was, unsurprisingly, a pretty shitty way to do it. Kudos to Hwang for taking it all in good spirit. (The account’s new handle: @x12345678998765.)